Ashish Singh

Experience

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  Infosys BPM

  Oct 2009 - Apr 2011

  Media Analyst

  • Analysis, optimization and Reporting about the performance of Accounts and Campaigns run by Yahoo! France. Supporting the onsite Account Manager at the various levels of campaign management for the advertisers and Ad-agencies of Yahoo! • On page and off page optimization, AB Testing for Ads. Approval and banning of Ads.• Creating Weekly Dashboard, Monthly Dashboard and AHT Analysis for the team which includes Utilization/ TAT/ Quality and other details required for weekly calls with the client.• Participating on client calls to clarify doubts both for the onsite team and offshore team.• Consolidating data and doing analysis for performance review/ SLA base line for self and the team.• Quality auditing for my team.• Maintaining and updating the training calendar for my team members.• Guide and give know and how details to new bees about the process.• Handling Visual Management Support.• Maintaining the COPC tracker and AHT as per the given details by SME. Show less

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  Honeywell

  Jun 2011 - Dec 2013

  Quality Analyst

  • Visual ManagementWorking on Visual management which addresses both visual display and visual control.SQDIC is one main focus area of Visual management, which gives the clear picture of the process. Marinating SQDIC board, Andon Board, VSM, RPS are part of my Leadership Standard Work.• 5S CultureDriving 5S culture on floors, which describe how to organize a work space for efficiency and effectiveness by identifying and storing the items used, maintaining the area and items, and sustaining the new order to make the workplace better every day. • Kaizen and continuous improvementInvolvement in Kaizen and CI to make the work culture better every day through Change Management. Looking at the Kaizen of team members and helping them out to implement for continuous improvement and standardizing it.• Value Stream MappingLead time reduction for processes is one focus area of any organization. In Honeywell, we are also working lead time reduction by looking at the opportunity in Current state and creating the Future state. • Rapid Problem Solving Encouraging and coaching everybody to use Rapid Problem Solving as it lets you to Find and reach to the correct root cause of the problem. Also, proving the Understanding of Andon and Problem Escalation Matrix.• Reporting: Providing 5s audit (Gemba) scores to processes aligned to me and looking into the performance and sustenance through SQDIC reporting and Zst scores and prepare the action plan for non performing metrics Show less

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  EY

  Dec 2013 - Dec 2014

  Sr. Quality Analyst

  • Administered projects including SLA/KPI implementation, setting up the quality framework and quality week workshop• Managed day-to-day operational risk management activities such as risk and controls assessments, incident capture and analysis, and scenario analysis and planning• Conceptualized new process development and implementation; conducted process audits and controls • Offered support in conducting surveys and verbatim analysis and closing loop of highlighted issues by stakeholders• Imparted Six Sigma YellowBelt Training for RMS function Show less

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  Home Credit India

  Dec 2014 - Dec 2018

  • Conceptualizing the projects, administering project scoping, project planning, implementation, execution & reviews and supervising stakeholder management• Manage projects to meet projects goals along with scope, cost, time and quality aspects of the projects/program• Monitoring multiple projects from conceptualization & visualization to technology mapping and final execution• Deploying the new processes and creating the process maps as per business requirement and suggesting improvements for effective processes• Holding review meetings to monitor progress of the project as per schedule/ budgets, and ensuring timely completion and delivery of the project to the end users• Supervising project operations with key focus on defining Service Level Agreements (SLAs), Standard Operating Procedures (SOPs) as well as interacting with prestigious clients, business partners, industry leaders, vendors & other key stakeholders• Implementing project management methodologies, tools & best practices and mitigating risks associated with project implementation• Understanding internal gaps in the present processes, performing gap analysis and implementing new innovative ways to fill in the gaps Show less • The role in this team involves project management, process documentation, Process standardization and continuous improvement in processes and acting as a consultant for process re-engineering.• Conduct function/process audits for sales, operations and HR functions.• Conduct quarterly SOP/Process Map reviews for different functions and keeping it standardized as per for smooth operations.• SLA/KPI implementation for different functions to have better control and monitoring of the processes. Show less

  • Senior Manager - Projects

    Apr 2018 - Dec 2018

  • Manager - Projects and Process

    Apr 2016 - Mar 2018

  • Assistant Manager Project Management & Process Improvement

    Dec 2014 - Mar 2016
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  RBL Bank

  Dec 2018 - Aug 2021

  Product Manager - Zomato Co-Brand Credit Card • Architect of 10 minutes Digital Card issuance journey for prospect Customers• Digitization of all operational process to create industry best experience• No human touch points in entire card issuance journey• Implementation of various digital KYC modes – OKYC/Biometric/Video KYC• Designing and implementing the one click reward-redemption journey on Zomato app• Implementing the Waitlist model for users, who are not in the pre-approved listProduct Manager - Digisaver • Managed concept to launch of Digital banking product for credit card customers• Developed a deep understanding of business objective of both internal & external stakeholders and build trust by maintaining an accurate and achievable roadmap.• Improved user journey through extensive CTR analysis. Implemented various API for minimum customer intervention and maximizing automations in the journey. This reduced the drop off by 23%• Activated various channels viz Outbound calling, Sales team, Digital marketing team for reaching out to customers.• Created various communication methodology using available data points to send right pitch to the right customer Show less

  • Product Manager, Credit Cards

    Nov 2019 - Aug 2021

  • Assistant Vice President Projects

    Dec 2018 - Nov 2019
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  AU SMALL FINANCE BANK

  Aug 2021 - now

  • Vice President

    Aug 2022 - now

  • Product Manager (DVP) - Credit Card

    Aug 2021 - Aug 2022