Lily Wang

Experience

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  Old Edwards Inn and Spa

  Jun 2014 - May 2015

  Hospitality intern

  I was rotated in all of the positions within food and beverage department, including banquet and event, five-star restaurant, spa cafe and lounge cafe. I was part of the restaurant and banquet team and I also had sole responsibility of running two cafes which involved stocktaking, cash handling and daily record and reporting.

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  Mercure Hotels

  Jul 2015 - Jan 2016

  Food And Beverage Assistant

  Working as part of Mercure’s food and beverage team. Responsible for functioning breakfast, lunch and large scaled event service with a 4 star standard service delivery, including up-selling, problem identification and resolving, room service, buffet preparation, hosting, serving and cash handling. This work experience has enhanced my customer service skills, working effectively as part of a multi-national team from various cultural backgrounds. Furthermore, I was required to attend monthly budgeting meetings and this gave me a greater insight and business awareness of hotel operations. Show less

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  SOSOIC

  Apr 2016 - Apr 2017

  Sales Executive

  Sourcing and selling in international electronic components trading department. Responsible for buying and selling electronic components worldwide. Working within the international trading team as well as working independently to expand the European market. Took sole responsibility of marketing strategy implementation, cost control and customer relationship management. Worked effectively within the team and achieved monthly sales target.

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  COSMO Restaurant Group

  Apr 2017 - Aug 2019

  Trainee Supervisor

  Mainly responsible for the duties of Reception and Reservations as well as daily admin tasks, making sure that the Reception team is efficient and excelling customer expectations. To ensure that guest’s needs are met where possible and to assist with the general running and control of the front of house team.

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  Homes for Students

  Aug 2019 - May 2021

  Customer Service Advisor

  Main responsibilities include:Delivering exceptional customer service by going the extra mile to make customers feel special.Maintain good relationship with in house residents and clients.Sales and marketing related activities - flat viewings, room up-selling, connecting with students and agents and managing social media. Developing innovative marketing ideas and sales campaign. Online and offline events organisation and management. Supported sales department for short or long term events planning and organising with an annual 25k budget. Provided residents with various activities 3-4 times per week and 3-4 larger events per year. Engaged students to gather feedback and new ideas for upcoming events. Delegated appropriate roles to student volunteers during the process of event planning and delivery. Responsible for events promotion between residents and property management team. Represented Crown House and Homes for Students on Open days, Housing fairs, Activity fairs and flat viewings.Young adult safeguarding and resident well-being management. Acted as student mentor for drop-in sessions for residents requiring help or someone to talk to. Manage well-being information board. Hosted online sessions for mental health campaign. Finance related tasks including debtor's status control, contact residents to determine reason for payment delay, provided effective solutions for debtors and reported to higher management team when appropriate.Accomplishments:-Winner of Company values annual 'Connect' award 2020 as a recognition of excellence in student engagement and development.Pursued Certified Counsellor and Cognitive Behaviour Therapy courses at own expense after encountering students with mental health issues. This has enabled me to provide additional but essential support to our students’ mental health needs. Show less

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  IQ Student Accommodation

  May 2021 - Jan 2022

  Working closely with Sheffield University Accommodation & Commercial team. Supporting student engagement and development activities. Actively contribute new ideas to improve student experience. This includes helping Student Engagement & Development team with planning, organising and hosting a leaving party for Allen Court residents. Initiated the idea of bingo and 'picture wall' which received positive feedback from Student Engagement & Development team and residents. Lead event planning, budgeting, organising and event delivery. Since working at Allen Court , I have suggested to increase the student experience budget to the management team which is now under review. I also help with planning and outsourcing external service providers to cater for the busy check in period in September. Act as the main contact for student well-being officer within the office. Solve student conflicts and complaints. Report any concerns for students well-being to higher management team and University student support team. Engage students to events in order to create a positive feeling of belonging and community. Develop new ideas by collecting feedback from residents and relevant organisations. Network with other offices and relevant individuals & organisations. Deliver ideas to higher management team to apply for funding.Support onsite meetings and functions including meeting venue setup.Support finance team and vendors with purchase orders and payment process. Show less

  • Leasing negotiator (Maternity Cover 6 months)

    Sept 2021 - Jan 2022

  • Customer Service Advisor

    May 2021 - Aug 2021
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  The University of Sheffield

  Jan 2022 - now

  Student engagement and development coodinator
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  The Present Counselling and Consultation Ltd

  Apr 2023 - now

  Director

  I am a qualified Hypnotherapist and Counsellor. I offer mental health support, counselling and hypnotherapy services at an affordable price for anyone who needs support.