
Mina Morcos
Quality Control Associate

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About me
Clinical Pharmacist at ExpressScripts | Experience in: Pharmacy Operations, Quality Management, SOP Development, and Client Experience
Education

Rutgers, The State University of New Jersey-New Brunswick
2004 - 2010PharmD Pharmacy
Experience

West-Ward Pharmaceuticals
Jan 2006 - Jan 2006Quality Control Associate
Hackensack University Medical Center
Jan 2007 - Jan 2007Pharmacy Technician
Rite Aid
Jan 2010 - Jan 2010Pharmacy Intern
Essex Pharmacy
Jan 2011 - Jan 2012Pharmacist
ChemRx LTC, Pharmerica
Jan 2012 - Jan 2014Staff Pharmacist, On-Call Pharmacist
PharmaScript
Jan 2012 - Jan 2012Staff Pharmacist
Specialty Rx, Inc
Jan 2016 - Sept 2022Lead a high-volume compounding pharmacy including operational, quality and financial management with a staff of 25+ processing up to 1,000 orders daily across a high-risk population of 63K+ patients across 250+ nursing and pediatric facilities. - Champion diverse service expansion strategies from needs assessment to proposal development, consistently gaining leadership buy-in with successes, including increasing TPN (Total Parenteral Nutrition) compounding capacity.- Operationalize the COVID-antibody dispensing strategy from conceptualization, including supply requirements, SOP development, and staffing needs, through successful launch and scalability to meet peak COVID-19 demand. - Optimize the client experience by providing individualized support, performing custom trainings, and urgently addressing needs, becoming a valued clinical partner across 250+ long-term facilities regionally. - Transform the new hire experience by aligning training with role expectations, regulatory guidelines, and organizational goals, decreasing time to competence.- Cultivate a culture of accountability through transparent communication, coaching and training, and ongoing performance management, improving employee engagement despite unexpected high turnover. - Scaled pediatric non-sterile dispensing through comprehensive formulary optimization, standardizing quality control and enhancing the client experience. - Drive continual quality improvement across compounding practices, operational workflows, and facility requirements, ensuring adherence with new Board of Pharmacy guidelines and regulations. - Streamline inventory management for specialty IV equipment from root cause analysis through implementation of proactive tracking, eliminating thousands of dollars in losses annually. - Standardize operational processes including assessing gaps, defining requirements, and leveraging technology tools, increasing production capacity. Show less - Championed diverse financial optimizations by analyzing reimbursement patterns, medical necessity, medication options, and patient eligibility as the dispensing pharmacy subject matter expert on a multidisciplinary team. - Managed daily pharmacy dispensing operations as a lead on-site pharmacist including patient education, provider communication, and quality checks, supporting an average daily caseload of 25K prescriptions. - Performed strategic client on-site patient drug chart reviews for therapy duplication, drug overutilization, and improper diagnosis codes, ensuring quality excellence. Show less
Director, Infusions and Non-Sterile Compounding
Jan 2020 - Sept 2022Clinical Pharmacist, Cost Containment Specialist
Jan 2014 - Sept 2022Mentor Pharmacist
Jan 2016 - Jan 2017

Express Scripts
Sept 2022 - nowClinical Pharmacist - Clinical and Publications Delivery ServicesManage a client delivery services portfolio for an industry leading PBM through criteria development, process creation, and content integration, for accounts such as Banner, Boston, One-PA, CareSource, and Cigna Health Springs Medicare.- Draft quality client criteria by analyzing clinical policies and Medicare regulations, understanding unique client guidelines, and constructing aligned deliverable, through client approval of highly complex, custom formularies.- Guide formulary integration into database by performing ongoing analysis and reviews of clinical policies and intent, yielding 99.18% quality accuracy. - Maintain client medication plans through monthly reviews and annual updates including overseeing recurring implementations and addressing formulary changes, ensuring on-time and accurate including annual contract renewals.- Optimize the client experience by building dynamic reports in Excel to automate change requests and evolving client needs, increasing delivery turnaround time by 50%. Show less
Licenses & Certifications

Pharmacists Preceptor
New Jersey Board of PharmacyJan 2016
APhA Immunization
New Jersey Board of PharmacyJan 2010
New Jersey Pharmacist License
State of New JerseyJan 2011
Florida Pharmacist License
State of FloridaJan 2015
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