Steffy Augustin

Experience

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  Four Seasons

  May 2014 - Aug 2014

  Woreked as a Housekeeping attendant. room making- bed making cleaning the bathroom etc

  • Housekeeping Attendant

    May 2014 - Aug 2014

  • Housekeeping attendant

    May 2014 - Jul 2014
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  Grand Millennium Hotel Sulaimani

  Sept 2014 - Jul 2015

  Housekeeping Ordertaker

  Coordinated housekeeping operations and prepared task sheets for room attendants.Maintained communication between the front desk and housekeeping departments.Managed lost and found properties.Responsibilities:Prepare task sheet, provide equipment and job allocation to room attendantsAttending guest calls and coordinating housekeeping activities accordingly with the room attendantsMaintain coordination between the Front Desk and Housekeeping departmentCreate daily reportsManaging lost and found properties Show less

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  IBIS hotel

  Dec 2015 - Dec 2016

  Front Office Associate

  Ibis Navi Mumbai, Mumbai, IndiaDecember, 2015 - December, 2016Managed guest check-ins and check-outs and coordinated travel agent bookings.Responded to guest inquiries and ensured smooth front desk operations.Responsibilities:Processing Check-ins and Check-outs for Guests at the hotel receptionProcess Travel agent reservationsAttend and respond to reception calls

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  Ibis, ibis Styles, ibis budget

  Aug 2017 - Aug 2019

  Guest Service Agent

  Ibis Budget, Auckland Central, New ZealandAugust, 2017 - August, 2019Processed guest check-ins and check-outs and handled travel agent reservations.Attended reception calls and provided exceptional customer service.Responsibilities:Processing Check-ins and Check-outs for Guests at the hotel receptionProcess Travel agent reservationsAttend and respond to reception calls

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  Fable Hotels and Resorts

  Aug 2019 - Mar 2020

  Guest Service Agent / Night Auditor

  Managed Front Desk and Reservations and provided room service support.Handled noise complaints, prepared reports, and executed night audit processes.Responsibilities:Handling noise complaintsRoom servicePreparing reportsAuditing and completing a rollover when on a night shift.Making reservations and handling the minibar

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  Chola farm Resorts

  Dec 2020 - Jan 2023

  Front Office Supervisor

  Assisted the Front Office Manager in team motivation and training.Ensured VIP guest satisfaction, arranged upgrades, and coordinated guest services.Verified cash drawer accuracy and facilitated smooth shift transitions.Responsibilities:Assisting the Front Office Manager in motivating the team and participate in the training and development of all Front Office staff.Making sure all arrivals are blocked and evens out the house countChecking arrivals of VIP guests, in charge of possible upgrades and have the concierge team deliver note cards to guestrooms per hotel chain standards.Verifying the accuracy of the cash drawers at the beginning of the shift and supervise the close-out of shift work and cash at the end of the shift.Communicating all important information to the following shift to ensure a smooth transition through the Front Desk logbook. Show less

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  InterContinental Wellington

  Aug 2023 - now

  Assisstant Night Manager

  Responsible for all night operations, ensuring seamless guest experiences.Handle night auditing tasks, prepare reports, and facilitated smooth front desk operations.Supervise and train night staff, addressing guest complaints, and resolving emergency situations.Manage cash handling, reservations, and safety procedures.Responsibilities:Customer ServiceCash HandlingFollowing all the Safety procedures and to be responsible for all the operations happening during the night in the propertyNight auditing paperwork, uploading reports preparing the front desk for next days checkoutsHandling guest complaints, leading the whole night team, training and guiding themTo handle any emergency situations happening during the shifts, attending calls, making reservations. Show less