Vanda AL-Hamati

Experience

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  Medilab

  Jul 2017 - Jan 2022

  Engineer
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  Ibsjo

  Jan 2022 - now

  Help Desk Technician
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  International Committee of the Red Cross - ICRC

  May 2023 - now

  Information Communication Technology Specialist

   Provide day-to-day technical support for end-users of desktop applications, telephones, printers, and computer hardware, set up and monitor computer and communication infrastructures (100%) Installs, maintains, repairs and monitors ICT equipment  Briefs end-users on standard computer systems (hardware and/or software), provides technical advice and assistance with IT equipment and its use and provides remote support when needed. Manages inventory by monitoring database(s) and carrying out regular physical checks; manages stocks.  Allocates equipment in an efficient manner, taking into account users' needs  Keeps track of equipment allocations, dispatches equipment and follows up on shipments to and from other sites. Keeps technical documentation up to date for all IT installations when relevant Comply with the ticketing system (VSM – Virtual Service Management) follow up and handle tickets aligning by respecting the KPI’s (Key Performance Indicator) and SLA’s. (Service Level Agreement). Be a focal point of GSM ticketing system Show less