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Scott Dowd

Scott Dowd

Information Technologist

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  • Timeline

  • About me

    Executive Manager, IT Operations at WSA Co | Delivering Western Sydney Airport

  • Education

    • University of Sydney

      2007 - 2008
      Graduate Certificate Public Administration

      Developed in conjunction with the NSW Government, the Graduate Certificate of Public Administration provides essential professional development for senior public servants and NGO practitioners across all levels of government and the civil society sector. This program helps you to develop key leadership, policy and administrative skills necessary for high-level practice in all levels of government and non-government organisations.

  • Experience

    • Optus

      Mar 1988 - Jan 1992
      Information Technologist

      My Role as an Information Technologist involved PC Desktops, VAX/VMS, Printer, PABX, Cabling, DecLAT and other technology support for Head Office in Sydney

    • Wolters Kluwer, CCH Australia

      Jan 1992 - Jan 1997
      Technical Specialist

      2nd/3rd Level Technical Support role for a publishing company covering desktop/server design, deployment, management and maintenance

    • Department of Land and Water Conservation (DLWC)

      Jan 1997 - Jan 2006
      Senior Systems Engineer

      Engaged as a critical part of a highly skilled group of System Engineers providing planning, consultation and technical support to a large environment of over 2500 users and over 120 file servers consisting of Novell and Microsoft operating systems throughout the state

    • Department of Natural Resources (DNR)

      Jan 2006 - Nov 2008
      Data Centre Manager

      Provide technical leadership and management to ensure the reliability, performance and availability of systems and services hosted in the data centre.

    • NSW Department of Finance, Services and Innovation

      Jul 2008 - Jan 2015

      Leading a team of 120 IT professional staff, engaged to transition ICT and ERP systems and processes from a well-established, robust and high performance technical environment to ITO and BPO outsourcing vendors in a 6 month time-frame.Whilst maintaining service assurance, project delivery, off-boarding activities, governance and compliance. Lead and Manage an innovative, expert Infrastructure team of 35 staff and the supporting technology to enable NSW government business initiatives. Maintained a world-class hybrid infrastructure and technology environment, ensuring quality and SLA KPI compliance. Provide leadership and management to the Operations and Data Centre functional area within ICT services; to ensure high performance, secure and resilient infrastructure services to 43 clients, over 8,500 users spread geographically throughout NSW

      • a/Director, ICT Services

        Jun 2015 - Jan 2015

      • Manager, Infrastructure and Host Systems

        Nov 2012 - Jun 2015

      • Senior Manager, Operations and Data Centre

        Jul 2008 - Nov 2012

    • Serco

      Jul 2016 - Jun 2018

      Leading the Infrastructure transformation and assurance to a hybrid cloud environment through integrated, secure on-prem and public cloud platforms to meet and exceed complex KPI driven business requirements. Serco AsPac XForm Outsourcing Transition lead, managing the Service Transition and Transformation from multiple service providers to a single outsourced partner.

      • ITS Infrastructure Manager (Asia Pacific)

        Jul 2017 - Jun 2018

      • Transition Manager

        Jul 2016 - Jul 2017

    • WSA Co | Delivering Western Sydney Airport

      Jul 2018 - now
      Executive Manager, IT Operations

      Management of end-end Information Technology operational services for Western Sydney Airport.

  • Licenses & Certifications