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Justina Wilson

Justina Wilson

Computer Support Technician

Followers of Justina Wilson689 followers
location of Justina WilsonGarland, Texas, United States

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  • Timeline

  • About me

    Data Center Technician Lead @ Google | IT Support, Network Engineer

  • Education

    • Western Governors University

      2025 - 2028
      Bachelor's degree Cloud Administration

    • Merit America

      2020 - 2020
      Google IT Support Certificate Information Technology Bootcamp

      Admitted to Merit America, a highly-selective lT support learning program, following a thorough assessment of technical acumen, interpersonal skills, and professional aptitude. Skill development experience included:• Technical support: installing & configuring hardware, software, and networks• Computer networking: standard protocols for TCP/IP and network services• Operating systems: creating users, groups, and permissions for account access & installing, configuring, and… Show more Admitted to Merit America, a highly-selective lT support learning program, following a thorough assessment of technical acumen, interpersonal skills, and professional aptitude. Skill development experience included:• Technical support: installing & configuring hardware, software, and networks• Computer networking: standard protocols for TCP/IP and network services• Operating systems: creating users, groups, and permissions for account access & installing, configuring, and removing software on Windows and Linux operating systems• Systems administration: server and user & information management• IT security: evaluating potential risks and utilizing encryption algorithms and techniques• Office 365 Administration: deployment, troubleshooting, and security & compliance Show less

  • Experience

    • ERI

      May 2018 - Dec 2019
      Computer Support Technician

      - Executed and installed software and updates on a variety of personal computer brands.- Diagnosed and performed basic troubleshooting on PC motherboards.- Disassembled/rebuilt a wide variety of Windows, Apple laptops/desktops as well as server racks.-Managed printers, phones and other office equipment inventory

    • TEKsystems

      May 2020 - Nov 2020
      Technical Support Associate

    • Peloton Interactive

      Nov 2020 - Dec 2022
      Hardware Software Analyst

      -Diagnose, identify, and troubleshoot issues within their hardware & software systems.-Assist with installing the most recent software updates to their connected fitness units.-Work with Logistics for special accommodations and assisted with re-routing outgoing equipment.-Act as a primary point of contact for consumers and commercial clients with advanced hardware/software inquiries from start to finish.-Collaborate with third-party vendors on escalated tickets to plan and schedule towards the designated resolution.-Log, and collect data to report critical software bugs or errors.-Utilize Zendesk, Salesforce, and Jira cloud-based platforms to track, solve, and update tickets. Show less

    • New Apprenticeship

      Aug 2022 - Oct 2022
      Data Analytics Bootcamp

    • Google

      Jan 2023 - now
      (Lead) Data Center Technician

      As a part of the Network and Machine Learning team, we work to ensure the optimal performance and availability of Google's data centers. We install, configure, test, maintain, and troubleshoot hardware & software issues within the data center infrastructure to support Google's products and services, such as Search, Cloud, YouTube, and AI.

  • Licenses & Certifications