Alexis Bittar

Experience

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  Hôtels et Patrimoine SA

  Aug 2014 - Jul 2016

  Hospitality Specialist

  Completed an apprenticeship (CFC) as Hospitality Specialist for a Swiss hotel chain operating 6 properties located in Geneva, Vaud, and Fribourg. My main responsibilities were at Hôtel des Inventions in Ecublens and Hôtel de la Couronne in Morges. This position involved full-time work with 2 blocks of 5 weeks of trainings per year (practical & theoretical) at a hotel-school in Leysin, managed by HotellerieSuisse.Front Desk• Welcoming guests, managing check-ins/outs, and handling inquiries.• Processing reservations, modifications, and payments via PMS (Property Management System).• Managing calls, emails, and coordinating with internal departments.• Monitoring guest satisfaction and resolving complaints.Booking Department• Handling reservations for four properties.• Collaborating with OTAs (Online Travel Agencies) to maximize visibility.• Optimizing occupancy and pricing via booking channels.• Handling group bookings and special requests for events or long-term stays.• Following up on specific requests to ensure a tailored experience.F&B Department• Overseeing the dining experience and guest satisfaction.• Collaborating with the kitchen to ensure food quality and presentation.• Managing inventory and F&B supply orders.• Collaborating with the Events team to meet F&B requirements.Breakfast & Restaurant Service• Setting up and maintaining a well-stocked breakfast buffet.• Assisting guests, taking orders and serving food.• Maintaining cleanliness and organization in the dining and stewarding areas.• Collaborating with the kitchen for timely meal service and addressing guest complaints.Rooms Division• Assisting the Head of Rooms Division on leading the team of housekeepers and supervising daily operations.• Ensuring all guest rooms are prepared and maintained according to hotel standards.• Managing the allocation of rooms and ensuring that all guest preferences are met.• Monitoring inventory of cleaning supplies and managing stock levels. Show less

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  Swiss Armed Forces

  Jan 2018 - May 2018

  Infantry Soldier

  Served in the Swiss Armed Forces as an Infantry Soldier with a specialization as a Team Leader. This role required strong leadership, discipline, and adaptability in high-pressure situations. I was responsible for leading a squad and executing tactical maneuvers in diverse environments. This experience reinforced my ability to work under pressure, lead with confidence, and foster teamwork.

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  Montreux Jazz Festival

  Jun 2019 - Jul 2022

  Participated in three editions of the Montreux Jazz Festival, one of the world's most prestigious music events, attracting 250,000+ visitors each year. Through this experience, I gained invaluable skills in a dynamic hospitality environment, particularly in high-volume beverage service. In my roles as Barman and later Bar Manager, I managed day-to-day bar operations, handled inventory, and delivered customer service for both alcoholic and non-alcoholic beverages. As Bar Manager at Belvédère, I had the opportunity to lead a team of mixologists and to oversee service for an exclusive clientele, including artists, celebrities, and high-profile guests.• Leading a team of 8 mixologists to provide top-tier service to VIP guests.• Managing an exclusive beverage selection, ensuring premium offers and inventory availability.• Coordinating special requests with the Protocol Team.• Handling guest relations, addressing specific needs and requests to provide tailored services.• Ensuring and maintaining high standards to guarantee memorable experience. Show less

  • Bar Manager - Le Belvédère (VIP)

    Jul 2019 - Jul 2022

  • Bar & Inventory Manager

    Jun 2021 - Jul 2021

  • Barman

    Jun 2019 - Jul 2019
• 

  GLOBUS

  Aug 2021 - Jan 2022

  Accounting & Customer Experience

  As part of my curriculum at EHL Hospitality Business School, I had the opportunity to join Globus during a pivotal phase, as the brand elevated its positioning in the luxury market by attracting new high-end brands and implementing new service standards. My internship took place during the most demanding retail periods: Black Friday, Christmas, and Winter Sales. Additionally, working during the COVID-19 pandemic made this experience particularly challenging, requiring strong adaptability and problem-solving skills to navigate evolving restrictions while maintaining service excellence.Accounting (Back-Office)• Handling daily accounting operations on SAP FICO, including cash flow monitoring, transaction verification and financial reporting.• Processing invoices and payments to external food suppliers.• Assisting in monitoring and communicating daily sales objectives to each store department.• Collaborating with the accounting HQ in Bern to support budgeting, cost control and revenue tracking efforts.• Assisting in inventory management to monitor product movements on SAP WMS.Customer Experience (Back & Front-Office)• Managing customer inquiries and complaints, both in-store and via phone or email, ensuring prompt and personalized solutions.• Managing customer interactions within the CRM.• Developing service quality by implementing practices derived from the hospitality industry.• Processing e-shop orders (modifications, cancellations and returns).• Supporting Globus loyalty program, assisting customers with loyalty benefits, point accumulation and personalized services.• Collaborating with various departments, including sales and logistics to ensure seamless service delivery.• Supporting the regional marketing team, contributing to overall brand initiatives and customer engagement strategies. Show less

• 

  Watches and Wonders

  Mar 2023 - Apr 2023

  Accreditation Coordinator

  Recruited by Square Model Agency, I joined the Accreditation Team at Watches & Wonders, a world-renowned luxury watch fair, to ensure smooth guest interactions and provide an outstanding experience for visitors, exhibitors, and partners. Working in an environment that brought together prominent brands and prestigious clientele, I gained expertise in coordinating accreditation processes, managing guest inquiries, litigations, and delivering high-level hospitality throughout the event.• Coordinating guest accreditation by processing registrations, managing guest lists, and issuing badges.• Providing excellent customer service to all attendees, addressing inquiries promptly and accurately.• Collaborating with internal teams and watch brands to validate guest lists.• Ensuring access control compliance to ensure smooth event execution and prevent unauthorized entry.• Supporting the overall guest experience, assisting with crowd management, guiding attendees, and creating a positive and welcoming atmosphere. Show less

• 

  Innovaud

  Jul 2023 - now

  As an (FDI) Project Coordinator at Innovaud, the investment and innovation promotion agency of the Canton of Vaud, I contribute to strengthening the region’s position as a leading hub for innovation and economic growth. I focus on attracting and facilitating the establishment of high-value companies, particularly in tech and innovation sectors. Our services include strategic support and ensure successful integration into Vaud's dynamic ecosystem. Additionally, I help fostering relationships with Swiss and international investors to boost investment opportunities that propel local start-ups, scale-ups, and SMEs. My role operates at the crossroads of economic promotion/development, international business, and innovation.• Promoting the Canton of Vaud as a prime destination for foreign investment, targeting start-ups, scale-ups, SMEs, multinational corporations and investment offices.• Coordinating corporate visits for foreign companies, diplomatic delegations and investors, showcasing the region’s innovation ecosystem and business opportunities.• Providing end-to-end support during the set-up process, including initial advisory services, bank account creation, work permit applications, and connection with key stakeholders.• Ensuring follow-up with newly established companies and offering continued support.• Building relationships with Swiss and international investors (VCs, CVCs, Family Offices, PE Firms, SWFs, Private Investors) and creating connection opportunities with fundraising companies through various events (networkings, corporate visits, pitch sessions).• Fostering collaboration between foreign companies and regional stakeholders, including top-tier universities, innovation hubs, and government entities. Show less

  • Key Account Manager

    Jan 2025 - now

  • Project Coordinator

    Jul 2023 - Mar 2025