Melvin Eco, PSM I, PSPO I, CLSSYB

Experience

• 

  TeleTech Philippines

  Oct 2012 - Aug 2017

  • Sales and Engagement Lead

    Jan 2017 - Aug 2017

  • Service Delivery Team Lead

    Feb 2014 - Jan 2017

  • Customer Service Representative

    Oct 2012 - Feb 2014
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  Telstra

  Sept 2017 - Jul 2019

  Deployment Lead

  ● Represent and engage with stakeholders to sign off the conceptual designs of projects that impact their relevant channel, leverage learnings from deployment into the future business requirement, ensure a cycle of continuous improvement● Responsible for leading deployment of assigned change initiatives to ensure successful delivery of change into Frontline teams, on time, and to define measures of success● Attend project meetings and provide inputs on design and confirm deployment approach. Identify any possible risks on projects that may impact the business to provide resolution before deployment. Show less

• 

  Globe Group

  Aug 2019 - Oct 2022

  ● Support project management activities such as planning, stakeholder communication as timeline changes, migration, coordination of efforts across multiple teams, and risk/issue mitigation● Responsible for leading deployment of assigned change initiatives to ensure successful delivery of change into Frontline teams, on time, and to define measures of success● Assess training needs based on design/project meetings to frontline teams, present training plans accordingly with workforce approval and host train-the-trainer sessions to equip trainers and make them comfortable on how to run training to frontline agents. Show less

  • Change Manager

    Jan 2021 - Oct 2022

  • Change Analyst

    Aug 2019 - Jan 2021
• 

  UnionBank of the Philippines

  Oct 2022 - Oct 2024

  Process Engineer
• 

  Sun Life

  Oct 2024 - now

  Transformation Change Partner