Victor Van Der Merwe

Experience

• 

  Brazenhead Irish Pub

  Mar 2011 - Mar 2012

  Bar Manager

  Key Responsibilities: • Assisted clients with drinks at the bar, managed stock control and ordering of supplies, liaison with customers.

• 

  Natglow South Africa

  Apr 2012 - Jul 2013

  Storage Manager

  Key Responsibilities: • Manage stock levels, orders, delivery arrangements and transportation.• Evaluate quality and performance using data from computer systems.• Manage a team of staff according to goal requirements.• Liaise with outside agencies including customers and suppliers.• Ensure compliance with legal requirements including health and safety regulations.• Keep accurate records using nominated systems.• Liaise with clients on delivery times.

• 

  Klipkop Car Care

  Aug 2013 - May 2015

  Manager

  Key Responsibilities: Staff Compliment of 7 to 10• Ensured and enforced car care quality standards.• Managed overall vehicle flow and schedule in car care operation and ensured car care compliance.• Conducted safety training and meetings and performed opening and closing duties.• Maintained car care equipment, managed inventory of chemical, towels and other supplies.• Managed and maintained employee timecard to ensure accurate payroll.• Maintained accurate records and reporting to achieve profitable goals.• Performed essential duties and responsibilities for all car care employees.• Handle dissatisfied customers and customer complaints promptly.• Monitor care and maintenance of shop tools and equipment.• Handle transactions and cash payments, floats for all drivers. Show less

• 

  Vacational Recreational Services

  Aug 2015 - Feb 2019

  Achievements: • Awarded a Performance Bonus December 2018.• Awarded a Performance Bonus September 2018.• Certificate of Service of Excellence as Top Consultant 2017.Key Responsibilities:• Manage large amounts of inbound calls in a timely manner.• Assist clients with contract and financing queries.• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.• Assist members to rent their weeks out.• Manage account reconciliations and following up on payments also assist with payment queries.• Seize opportunities to upsell products when they arise.• Build sustainable relationships and engage customers by taking the extra mile.• Keep records of all conversations in our call centre database in a comprehensible way.• Meet personal/team qualitative and quantitative targets. Show less Key Responsibilities: In-bound Call Centre• Manage and supervise changes to original reservations and managing exchanges and refunds.• Monitoring reservations schedules and cancellations and no-shows.• Reading and interpreting the reservation system at a speedy pace.• Answering incoming calls and giving satisfactory replies to customer inquiries and complaints.• Take ownership and manage customers’ expectations.• Ensure customers are kept fully informed of developments / progress.• Take personal ownership and deliver a personal service which exceeds customer expectations.• Identify and implement solutions to resolve any issues that may result in a dissatisfied customer.• Facilitate training of new staff.• Take the appropriate action for unresolved customer issues and feedback to improve customer satisfaction.• Highlight any areas of process non-compliance so training needs can be identified. Show less

  • Leisure Portfolio Association

    Aug 2015 - Feb 2019

  • Senior Reservation Consultant / Senior Client Liaison Officer

    Aug 2015 - Sept 2015
• 

  Obaro

  Mar 2019 - May 2023

  Credit Administrator

  Key Responsibilities: • Manage and review term loans, production loans, staff loans as well as vehicle and agricultural implementation loans.• Manage FICA requirement checks and other administrative duties.• Conduct credit checks as well as property checks on applicants.• Manage online banking and allocation of payments. • Manage water & electricity payments for clients as well as rental payments.• Identify and address account discrepancies.• Participate in payroll processes.• Manage account reconciliations and balancing.• Issue quotations, load limits and send out monthly statements to clients. Show less

• 

  Cape Finance Corporation

  May 2022 - now

  Business Development Officer / Floorplan Officer