Cecil Baloi

Experience

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  Vodafone

  Jun 2017 - Aug 2017

  Salesperson - Summer Programme

  Product Knowledge: Stayed up-to-date with the latest Vodafone products, services, and promotions to effectively communicate benefits to customers.Customer Engagement: Approached potential customers in a friendly and professional manner, understanding their needs and providing tailored Vodafone solutions.Sales Techniques: Utilized effective sales techniques to drive product adoption and achieve sales targets individually and as a team.Customer Education: Educated customers on Vodafone's network coverage, data plans, and additional services to facilitate informed decisions.Documentation: Accurately completed sales contracts, customer applications, and other necessary paperwork.Problem Resolution: Addressed customer inquiries, concerns, and issues promptly, ensuring positive experiences.Team Collaboration: Collaborated with team members and other departments to share insights and strategies for achieving sales goals.Reports and Analytics: Provided regular reports on sales performance, customer feedback, and market trends to management. Show less

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  Sonder People

  Jun 2018 - now

  Actor Model
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  Universidade Lusófona de Humanidades e Tecnologias

  Mar 2020 - May 2020

  Stereo and Immersive Media 2020 - Internship

  Database managementInternal communication coordinationConference program developmentExecutive production tasks:Reservations and registration managementAssembly and disassembly of parallel eventsPost-production activities:Withdrawal processes

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  Universidade Lusófona de Humanidades e Tecnologias

  Jan 2021 - Jun 2021

  Stereo and Immersive Media 2021 - Internship

  Database managementInternal communication coordinationConference program developmentExecutive production tasks:Reservations and registration managementAssembly and disassembly of parallel eventsPost-production activities:Withdrawal processes

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  Teleperformance

  Nov 2021 - Sept 2022

  CSR

  Customer Interaction: Greeted and assisted customers in person or over the phone, addressing inquiries and ensuring positive experiences.Information Dissemination: Effectively communicated UPS services, shipping options, rates, and policies to assist customers in making informed decisions.Problem Resolution: Handled customer concerns promptly and professionally, working towards satisfactory resolutions.Order Processing: Assisted customers with placing shipping orders, tracking packages, and processing payments accurately.Appointment Scheduling: Managed appointments for package pickups and drop-offs, coordinating with drivers and customers for timely service.Documentation: Maintained accurate records of interactions and transactions for reference and reporting.Cash Handling: Processed cash and credit card transactions accurately, providing receipts and ensuring transaction security.Collaboration: Worked closely with front office staff, warehouse workers, and delivery drivers for seamless operations.Customer Education: Proactively educated customers on UPS online tools and resources for self-service. Show less

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  Reddit, Inc.

  Sept 2022 - now

  • Provide real-time assistance and issue resolution to Client Partners / Account Managers team members to optimize performance.• Guide agents in improving proficiency in workflows to enhance productivity.• Ensured efficient communication and support to enhance team collaboration and success.These include:• Ensure Process Adherence: Guide CPs in following best practices and workflows.• Performance Optimization: Support CPs in achieving their key performance indicators by offering insights and recommendations.• Knowledge Sharing: Provide support in continuous education on tools, processes, and updates.• Escalation Management: Identify critical issues and escalate them to the appropriate teams when necessary. Show less Strategic Campaign Design: Specialized in Reddit campaigns, achieving goals by resonating with audiences.Flawless Execution: Excelled in managing timelines, budgets, and resources, consistently exceeding expectations.Data-Driven Optimization: Leveraged insights, ensuring maximum performance and ROI.Client Collaboration: Through transparent communication, delivered tailored solutions for success.Innovation in Advertising: Integrated fresh features, stayed aligned with Reddit trends.Performance Reporting: Provided detailed reports with actionable insights for ongoing improvement. Show less Strong Relationships: Specialized in cultivating robust relationships with agency clients, positioning as their trusted advisor.Client Advocacy: Served as the voice of clients within Reddit's ecosystem, championing their needs as our top priority.Problem Solving: Proactively tackled challenges, providing innovative solutions for heightened client satisfaction.Performance Analysis: Dived deep into campaign metrics, consistently offering valuable insights and optimization recommendations.Product Education: Kept clients informed on Reddit's latest products, features, and trends, empowering them to maximize use of our offerings. Show less Aligned prospecting efforts with business goals by collaborating closely with sales and marketing teams.Remained informed about industry trends, competitor activities, and emerging opportunities, positioning Reddit as an innovative advertising platform.Maintained a well-organized pipeline of potential clients, tracking interactions and progress accurately.Actively collected valuable insights from prospective clients, enhancing Reddit's advertising offerings through feedback loops.Exceeded performance metrics consistently, contributing directly to Reddit's advertising revenue growth. Show less

  • Sales Floor Support

    Feb 2025 - now

  • Senior Account Manager

    Jul 2023 - now

  • Account Manager, EMEA

    Apr 2023 - Jul 2023

  • Agency Partner Manager

    Nov 2022 - Apr 2023

  • Growth Lead

    Sept 2022 - Nov 2022
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  Universidade Lusófona - Centro Universitário Lisboa

  Sept 2024 - now

  Education Mentor - Strategic Marketing

  Mentor for the Strategic Marketing course, focused on guiding and supporting students to successfully complete their studies. My role involves providing insights and advice to help students develop a strong understanding of marketing strategies and apply them effectively.