Amit Chavan, PMP

Experience

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  Federal Express

  Sept 2002 - Apr 2005

  Executive - Operations

  Responsible for ensuring smooth functionality of Operational as well as Account Receivable process. Operations Excellence:• Documents Review & Validation: Align with Global Trade & Customs team to review customs related documents of inbound shipments.• Billing Execution: Processing of invoices for all inbound as well as outbound shipments, Reconciliation of customs duty & octroi, MIS preparation• Account Receivable: Driving the tele calling team for the collection of dues & develop the strategy to achieve the collection target, Meeting the customer for payment related issues, Reconciliation of ASP’s ( Associate Sales Partner ) accounts, Review & validate the credit worthiness of new customers prior to opening an account with the company.• Escalation Management & C-SAT: Regular meeting with customer to understand the issues/ queries related payment as well as service, Align with multiple touch points in eco system for the faster resolution & keep customer updated within reasonable time frame. Show less

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  Wipro Infotech Ltd

  May 2005 - Aug 2007

  Senior Executive - Sales Operations

  Sales Operations:• Accountable for seamless order management & execution by driving key attributes of overall opportunity to cash cycle• Escalation Management & Customer Experience• Inventory Management: Close monitoring & controlling inventory, Periodic review on aged inventory to control inventory cost, Timely & accurate GRN process.• Vendor Management. Project Management:• Responsible for all operational project milestone hence driving all focal activities to have seamless execution• Align with Project Management team to identify potential risks & support t to carve out best possible incident plan to restore execution having minimal adverse impact.• Design & implement necessary tools for effective tracking of key attributors like milestone timeline, cost & schedule overrun Show less

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  Hewlett-Packard

  Aug 2007 - Feb 2010

  Team Leader - Sales Operations

  Sales Operations:• Accountable for seamless order management & execution by driving key attributors of overall opportunity to cash cycle• Escalation Management: Close monitoring on the pulse of the account & sales activities to identify potential escalations, Review existing engagement & escalation matrix and propose alteration if needed to enhance customer experience.• Regular operations review with customers on operational metrics & understand specific pain point if any & address those effectively. Project Management:• Align with Project Management team to identify potential risks & bottlenecks which may cause an interruption to execution & support team to carve out best possible incident plan to restore execution having minimal adverse impact.• Responsible for all operational project milestone hence driving all focal activities to have seamless execution• Design & implement necessary tools for effective tracking of key attributors like milestone timeline, cost & schedule overrun Show less

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  Wipro Infotech Ltd

  Feb 2010 - Dec 2010

  Manager - Business Operations

  Leading a team accountable for Operational excellence, Revenue maximization, Vendor Management & stakeholder’s experienceBusiness Operations: • Provide consultative inputs (operational) while structuring large deals to attain / increase win-rate & minimize financial /commercial risk• Collaborate with business stakeholders & multiple touch points in eco system review key crucial clauses /attributes of the contract, analyze business / customer impact, Identify assorted milestone define in the contract. • Develop operational strategy & plan to attain flawless execution, maximize revenue & cash flow improvement.• Drive project team to achieve revenue milestone, close tab on cost / schedule overrun as well as account receivable / payable to realize project profitability.Project Management: • Develop project operational plan as per defined milestones, Identify potential risks & incidents which may cause an interruption to execution & develop incident plan to restore a normal operations / execution as quickly as possible & to minimize the impact on project. • Design & implement necessary tools for effective tracking & managing focal activities / milestones.• Project Financials, Resource utilization & Process Compliances: Coordinate with project director/program manager to outline plan to monitor & control project cost overrun, ensure optimum utilization of resources & process adherenceVendor Management: • Vendor evaluation & negotiation.• Accountable for E2E Quote to Cash cycle• Drive process improvement programs as needed to enhance vendor engagement, ease of doing business & attain process adherence to ensure no leakage. • Regular operational reviews with vendors to strengthen vendor engagement as well as to ensure adequate competencies as per business/project requirement. Show less

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  Hewlett-Packard

  Dec 2010 - May 2018

  Manager- Sales Operations & Channel Partner Operations

  Leading a team of sales operations professionals to develop, implement & execute operational strategies to attain seamless execution, enhancement in Sales productivity, strengthen partner engagement & stakeholder experience.Strategy & Planning and Operations Excellence: Strategize operational strategy to implement & execute ‘Account Business Plan’ for high focused accounts Pipeline/Funnel Management, Cadence with business team to track & improve Opportunity to Order metric, Sales & Revenue forecasting, Revenue maximization, Business trend analysis  Executive Dashboard, Fallout Dashboard, Opportunity Win / Loss, competitive Analysis Quote to Cash operations, Customer Satisfaction & Excellence  Provide consultative input leveraging HPE capabilities while structuring large deals to attain / increase win-rate & minimize financial /commercial risk Manage comprehensive performance metrics for internal productivity assessment & driving process improvement initiatives for efficiency enhancement to attain stakeholder’s expectationsPartner Engagement & Operations:  Partner Profiling, Partner Health Analysis, Develop the strategies to strengthen the partner engagement,  Support partner business team to drive & monitor joint business plan Drive process improvement programs to enhance partner engagement & attain ease of doing business, facilitate team to roll out business programs to increase partner share on wallet for HPE business. Financial claims & Partner Rebate processing Project Management:  Bid Orchestration & facilitator for multi business complex project deals, Provide consultative input leveraging HPE capabilities while structuring large deals to attain / increase win-rate & minimize financial /commercial risk Develop operational plan, design & implement necessary tools for effective tracking & managing focal activities / milestones. Show less

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  Edelweiss Business Services

  Jun 2018 - now

  Assistant Vice President – Function Head: Supply Chain Management

  Procurement & Sourcing: Leading a team managing E2E Procurement to Pay cycle which comprises requirement management, driving right procurement strategy, vendor Management, payment & seamless execution Engage with multiple business groups to understand business requirement & devise robust procurement and sourcing strategies to maximize ROI with cost optimization. Creation & improvement of best practice-based processes to attain business efficiency Identification & realization of cost saving and cost optimization opportunities Contract review & validation, Perform risk management for existing contract, KPI & SLA Management IT Budgeting & MISBusiness Process Transformation: Process adherence & compliance throughout procurement to pay cycle as per organization guidelines Process Standardization, Simplification & Automation to enhance Operational efficiency Conceptualized & implemented multiple process as well as tool automation initiatives using RPA, OCR, ML functionality PMO (Commercial Operations) Strategize commercial & operational strategy for New Branch Roll out PAN India, E2E tracking of defined milestones, Budget vis-à-vis Actuals, Schedule Management Tool enhancement & Process Automation projects Show less