Leonardo Ferreira

Experience

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  Escola ECCOS

  Mar 2014 - Dec 2015

  Professor de Inglês
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  Sebrae

  Nov 2015 - Mar 2018

  - Assess Small and Midsize Business individual needs- Provide expert insights and consultancy regarding personalized Innovation Projects- Manage multiple project implementations with several providers in areas such as design, web, business processes, sustainability and productivity

  • SMB Innovation Project Assistant

    Nov 2017 - Mar 2018

  • SMB Entrepreneurship Project | Intern

    Nov 2015 - Nov 2017
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  Otimize - Inovação e Tecnologia

  May 2018 - Jun 2021

  -Leads four distinct teams: Pre-sales, Sales, Support and Project Management; totaling a team of 8 professionals;-Supervision and management of more than 50 simultaneous technology projects;-Interface with Technology Leadership, aligning deliveries and improvements; -Supervise web projects delivered by the team, validating scope, schedule and budget;-Construction of processes and application of the PDCA methodology;--Management of deadlines and budgets, quality standards and customer engagement. Show less -Management of more than 80 simultaneous technology projects, serving small and medium-sized companies, through waterfall and SCRUM methodologies.-Assess customer needs in website, application, e-commerce and software projects, understanding business requirements and objectives.-Sell ​customized projects, aligning expectations, scope and strategies, with a closing rate of 90% of qualified leads.-Working with cross-functional teams, including designers and developers-Manage the entire project lifecycle, including documentation and communication management, ensuring efficient execution, on-time delivery and customer satisfaction Show less

  • Business Manager

    Apr 2021 - Jun 2021

  • Project Manager

    May 2018 - Apr 2021
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  Rock Content

  Jun 2021 - Aug 2024

  -Leadership of the Project manager team, ensuring the execution of more than 500 content marketing projects; using Scrum principles;-Leadership of a team of 9 professionals, diverse and global, working in different languages, such as English, Spanish and Portuguese;-Interface with international teams such as sales and Customer Success, Designers and Developers time and marketing strategists;-Management of documentation, schedules, deadlines and alignment with the scope;-Risk prevention and finances, such as CSAT/NPS, project profitability, TAT;-Responsible for creating and evolving the onboarding program for a SaaS product, focusing on user experience, customer retention and increased revenue; Show less -Management of more than 40 projects and service to more than 100 Enterprise customers, using waterfall methodology;-Conducting personalized training and support, in order to contribute to customer engagement and retention;-Project management through tools such as Notion, Asana, Trello;-Ensure excellence in execution, working within the deadline and budget, from adoption and onboarding to project completion;-Kickoff meetings, planning, monitoring results analysis with Stakeholders (Clients and partner areas); Show less

  • Project Management Team Leader

    Apr 2022 - Aug 2024

  • Sr. Project Manager - US&CA

    Jun 2021 - Apr 2022
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  Nexforce

  Mar 2025 - now

  Solutions Manager

  - Team leadership in the design and implementation of processes, tools and governance for commercial, marketing, customer success and support areas- Leading CRM system configuration projects, designing sales funnels, planning and configuring marketing campaigns, creating process flows and automations- Conducting all Scrum-related ceremonies, such as planning, daily, reviews and retros with the team, ensuring adherence to the Sprint backlog planning- Continuous monitoring and analysis of operational performance, identifying opportunities for improvement- Planning and aligning OKRs with the client- Developing and presenting customized reports for clients, providing insights on performance and deliveries Show less