Dimuthu Siriwardena

Experience

• 

  Emirates

  Dec 2011 - now

  Independent decision making and provide strong leadership to my team. To make sure that passengers needs and requirements are met and assisted. Handle all the ticketing and reservation queries of passengers, recalculating fare differences, dealing with First and Business class upgrades. Achieving sales targets. Providing quality service to passengers in respect to check-in, boarding, special services, lounges, connections and baggage services as per Emirates commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner, their journey is seemless and memorable. To respect passengers with special needs and provide the best possible service.

  • Supervisor Airport Services - Connections & Arrivals

    Nov 2021 - now

  • Ticketing and Reservations Specialist

    Feb 2014 - Oct 2021

  • Senior Airport Service Agent

    Dec 2011 - Oct 2021