Moses Ramirez

Experience

• 

  Dell

  Jan 2010 - May 2012

  • Helped lead a team responsible for sales averaging $10 million for Q3 and Q4 of FY12, 10% of revenue for the entire Consumer acquisition floor • Part of a second tier sales team which closed missed sales, recovered lost customers, and helped maintain a pipeline for the acquisition teams• Resolved customer problems and escalations due to order errors to retain customer loyalty and drive Net Promoter Score; also assist with escalations from other channels• Served on a team of product advocates, discerning the product knowledge needs from the sales floor. Took on a role as Product Specialist, answering system-related technical questions for pre-sales support and for helping escalations due to technical issues• Served as a mentor, coaching reps to best practices and providing team leadership for rep development Show less

  • Senior Sales Support Representative | CSMB

    Nov 2010 - May 2012

  • Inside Sales Representive | CSMB (via Spherion, Jan-Jun 2010)

    Jan 2010 - Oct 2010
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  LegalZoom

  Sept 2012 - Feb 2013

  Legal Plan Specialist / Outbound Sales

  • Retained customers on an inbound call queue, actively re-selling and upselling attorney and CPA access services on an inbound queue consisting mainly of small to medium business owners• Answered 20-30 calls per day and made outbound calls to confirm sales leads for standalone products• Received ongoing training via the Griffin Hill Integrity Sales System directly from the president of the company, Daren Baird. Accountable for actively improving metrics via specific goal setting, reviewing case studies, and learned techniques to overcome objections, consistently improving to achieve the top 25% close rate on the team Show less

• 

  Time Warner Cable

  Apr 2013 - Apr 2014

  Retention Specialist

  • Retained customers on an inbound call queue, maximizing monthly recurring revenue by retaining and upselling core and ancillary products. Supported a national customer base using multiple systems for billing, account management, and troubleshooting, resolving billing and technical issues to maintain positive customer experience. • Maintained top sales numbers to consistently rank in the top 15-20% of the call center floor. Served as a subject matter expert to help teammates to provide solutions to various problems Show less

• 

  Austin Bazaar Music

  Jun 2014 - Dec 2014

  Inside Sales Representative

  • Top performer on sales team selling and upselling musical instruments, accessories, pro-audio equipment, and software, serving local and national customers via chat and inbound phone queue• Worked across multiple software platforms processing orders, managing inventory company and shipping details, identifying problems and setting up tasks for other employees via Asana, and maintaining customer information and history via Salesforce• Maintained relationships with small and medium businesses and NPOs, repeat and prospective customers, and product vendors, setting appointments and making outbound calls to research product specifications and availability, manage customer needs, and maximize revenue• Provided feedback on processes during billing system software conversion, web site flow and user experience, accuracy and efficiency of search results• Provided product demonstrations for musical instruments for publishing on web site and social media Show less

• 

  Dell Technologies

  Aug 2015 - Oct 2015

  Dell - Inside Sales Account Manager | Federal (via ICONMA)

  • Analyzed requests for product research and generated quotes for Enterprise systems and accessories for Department of Defense customers in the Dell Federal segment, partnering tosurpass team revenue goals in September 2015• Demonstrated initiative in self-training, using all available internal tools, training modules and classes to improve sales and technical knowledge, role visibility, and career position

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  Dell Technologies

  Jun 2016 - Apr 2020

  • Provided expert Dell Printer and third-party imaging solutions for Acquisition and Medium Business customers as a Technical Sales Specialist, reaching 100-150% quota attainment over several quarters despite significant operating obstacles• Built strong relationships with Account Managers and Executives, supporting up to 13 teams, empowering reps to exceed mutual product sales goals, maintaining accurate pipeline, uncovering opportunities and driving new business • Trusted advisor for SMB customers in global and channel commercial segments providing input to build B2B third-party software solutions encompassing products from VMware, Microsoft, Red Hat, Adobe, Autodesk, and others• Provide leadership, training, and development of teammates, encouraging campaign participation, increasing utilization of tools and resources, and fostered effective communication with other teams and with management

  • Technical Sales Specialist

    Mar 2017 - Apr 2020

  • Inside Product Specialist | Partner Software (via Pyramid)

    Jun 2016 - Mar 2017
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  Texas Department of Motor Vehicles

  Apr 2024 - now

  Customer Service Representative III