Noura Adel

Experience

• 

  Systel Telecom

  Jun 2018 - Jul 2018

  Summer Internship

  Training in Telecommunication Fundamentals, Public Safety Communication, Principle of Linux, Basics of Networking.

• 

  Information Technology Industry Development Agency, ITIDA

  Jun 2018 - Jul 2018

  Summer Internship

  Training in Communication Skills, Presentation Skills, Goal Setting and Time management, Team work, Resumes, Interviewing Skills and Innovation Skills.

• 

  Diagram Construction

  Oct 2020 - Nov 2020

  Technical Office Engineer
• 

  Alexandria Trading Engineering bureau

  Dec 2020 - Jul 2021

  Outdoor Sales Engineer
• 

  National Telecommunication Institute (NTI)

  Sept 2021 - Jan 2022

  Junior Network Engineer

  1- CCNA2- OSA3- VMware Data Center Virtualization (VMware +AWS)4- CCNP (Enterprise Advanced Routing + Enterprise Core)

• 

  BARQ Systems

  May 2022 - May 2022

  Network & Security Intern

  JNCIA ( Networking Fundamentals - Junos OS Fundamentals - User Interfaces - Basic Configurations - Operational Monitoring and Maintenance - Routing Fundamentals - Routing Policy - Firewall Filters )JNCIS-SEC ( Junos Security Platform - Firewall - Zones - Policy - NAT - VPN - High Availability Clustering - UTM )

• 

  Xceed

  Aug 2022 - now

  - Firewall management: Configure , Monitor and Troubleshoot , Firewalls Palo Alto , ASA "Cisco" , SRX and Firepower Firewalls.- Administer and configure firewall management platforms such as FMC.- Ensure compliance with network security policies, conduct security audits.- Manage and optimize load balancer environment , enhancing performance for applications. - Designee and implement network infrastructure.- Apply network configuration.- Network documentation. Show less Telecommunication Support Engineer. - Trainer for new team members and responsible for Training plan for trainees.- LAN troubleshooting (Access VLAN, Voice VLAN, Port Security)- LAN Configuration on Access and distribution switches- WAN troubleshooting (MPLS, IPSec, STM1)- Network Monitoring using (PRTG, WhatsUp Gold)- Configuring and upgrade the IOS of the new switches.- Create A SIP trunk between Xceed contact center and Deaf and Mute contact center.- Implementation of a new account full setup on UCCE.- Part of implementing internal application to help in agent creation by integration with UCCE from testing phase to operation phase.- UCCE IVR Scripting.- Troubleshooting E1 Calls.- Troubleshooting Recording systems (Virent, I-Listen).- Troubleshooting Reporting systems (CUIC, CMS).- Troubleshooting Billing systems (I-Bill).- IPPA creation.- Troubleshooting agent’s daily issues Show less

  • Network and Network Security Engineer

    May 2024 - now

  • Telecommunication Support Engineer

    Aug 2022 - Apr 2024