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Michael Kilshaw

Michael Kilshaw

Business Support Officer

Followers of Michael Kilshaw116 followers
location of Michael KilshawBiggleswade, England, United Kingdom

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  • Timeline

  • About me

    Technical Operations Manager

  • Education

    • Coventry University

      2010 - 2013
      Bachelor of Arts (BA) History Upper Second Class (2:1)

  • Experience

    • Stevenage Borough Council

      Jan 2013 - Jan 2015
      Business Support Officer

      Developed databases to track building maintenance for surveyors. Facilities helpdesk.

    • Interlink Express Letchworth

      Feb 2015 - Sept 2015
      Customer Support Assistant

      Provided support and solved problems for customers regarding parcel collection, delivery and service issues.

    • LV=

      May 2016 - Nov 2017
      Retirement Quote Specialist

      Liaised with Financial Advisers via telephone and/or email - completing annuity quotes based on medical history of their clients, working closely with medical underwriters.

    • Kids&Us Language School

      Nov 2017 - May 2018
      English Teacher

      Teaching people of all ages and abilities English from games and story books to lesson plans specific to students’ abilities and age.

    • DXC Technology

      May 2018 - Dec 2019
      Service Desk Analyst

      Assisting users as first line support with hardware and software issues for desktop, laptop, office and home printers, Avaya desk phones, mobile (Apple and Android), tablet and peripherals.Troubleshooting in core business applications on Windows such as Active Directory, Office, VPN and Citrix by over the phone and chat support for users. Utilising remote desktop (Bomgar) when required.

    • Sook

      Oct 2020 - Dec 2023
      Technical Operations Manager

  • Licenses & Certifications

    • Bachelor of Arts with Honours Upper Second Class in History

      Coventry University