Karolina Jimenez

Experience

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  Vail McDonalds

  Jun 1999 - Apr 2000

  Shift Manager

  Responsible of managing the night Crew. Responsible for the closing chores such as daily, weekly and monthly time and attendance, closing money reports, cash office, bank deposits, inventory, payroll, breaks and lunch monitoring.I also was in charge of leaving the store ready for the next morning opening, meaning that I had to make sure everything was stocked, clean and organize.

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  INTENSA

  Jan 2004 - Sept 2006

  Intensa English Teacher
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  Sykes

  Aug 2004 - Apr 2006

  Cisco Systmes
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  Self employed

  Jun 2012 - Dec 2022

  As a Transition Manager I am accountable for putting in practice new Service desks in Costa Rica, as well as in Brazil. I am in charge of the agent interviewing and hiring process, new agents HP accounts. I, also, work with different Towers such as: REWS for cubicle needs, telephones, and hardware and network requirements. Network and tools: for local testing, and network implementation consultant, hardware requirement and installation. Telephony: for routing calls testing, creation of logins and extensions, AVAYA CMS accounts and reports creation and implementation. Training: in order to find the resources, develop training plan (as a consultant). Reporting: Identify CSAT survey Resource, consulted on survey creation, translating survey from English to Spanish and Portuguese. Show less

  • Transition Manager

    Jun 2013 - Dec 2022

  • PMO Coordinator

    Jun 2012 - Jun 2013
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  Atrium Health Wake Forest Baptist

  Dec 2022 - now

  • Business Relationship Manager

    Dec 2022 - now

  • Business Relations Manager

    Dec 2022 - now