Sumit Chaudhary

Experience

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  Grand Hyatt Mumbai

  Jun 2005 - May 2007

  Guest Relations Officer

  As a Guest Relations Officer at Grand Hyatt Mumbai from 2005 to 2007, My primary responsibilities were:1. Greeting guests upon arrival and ensuring a positive first impression.2. Assisting guests with check-in and check-out procedures efficiently and courteously.3. Handling guest inquiries, requests, and complaints promptly and professionally.4. Providing information about hotel facilities, services, and local attractions to enhance guests' experiences.5. Coordinating with other hotel departments to fulfill guest needs and requests.6. Resolving any issues or concerns to ensure guest satisfaction and loyalty.7. Maintaining accurate records of guest interactions and transactions.8. Upholding the hotel's standards of service and professionalism at all times.Major role that I played was in creating memorable experiences for guests, ensuring their comfort and satisfaction throughout their stay at the hotel. Guest Relations Officer I constantly improvised my communication, problem-solving, and interpersonal skills to effectively address guests' needs and concerns. Show less

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  The Oberoi Group

  May 2007 - Oct 2007

  Guest Services Associate

  As a Guest Service Officer with a focus on Airport Services at Oberoi Hotel Mumbai from May 2007 to September 2007, My major responsibilities were as following: 1. Providing personalized assistance to guests traveling to and from the airport.2. Assisting guests with airport transfers, including coordinating transportation arrangements.3. Ensuring timely and efficient pick-up and drop-off services for guests.4. Providing information about flight schedules, airport facilities, and transportation options.5. Assisting guests with luggage handling and other travel-related needs.6. Addressing any issues or concerns related to airport services promptly and professionally.7. Coordinating with transportation vendors and airport authorities to ensure smooth operations.8. Maintaining accurate records of airport service requests and transactions.9. Upholding the hotel's standards of service and professionalism in all interactions with guests.10. Collaborating with other hotel departments to provide seamless guest experiences. Show less

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  Shaftesbury Hotels London

  Oct 2007 - Mar 2011

  Human Resources Training Development Manager

  As a Human Resources Training Development Manager at Shaftesbury Hotels London from October 2007 to March 2011, My role likely involved:1. Designing and implementing training and development programs for employees across various departments within the hotel.2. Conducting needs assessments to identify training gaps and areas for improvement.3. Developing training materials, presentations, and resources to support learning initiatives.4. Delivering training sessions to employees on topics such as customer service, hospitality standards, leadership development, and safety procedures.5. Collaborating with department managers to ensure training programs align with organizational goals and objectives.6. Evaluating the effectiveness of training programs through feedback mechanisms and performance metrics.7. Providing coaching and support to employees to enhance their skills and knowledge.8. Managing the training budget and resources effectively to optimize training outcomes.9. Keeping abreast of industry trends and best practices in training and development.10. Handling employee relations issues and participating in HR initiatives as needed.As Human Resources Training Development Manager I played crucial role in nurturing talent, improving employee performance, and fostering a culture of continuous learning and development within Shaftesbury Hotels London. Show less

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  ETA Star Engineering Projects Pvt Ltd

  Jan 2011 - May 2012

  Admin Manager

  As an Admin Manager at Metal & Craft LLC in Dubai, United Arab Emirates, from January 2011 to May 2012, My responsibilities were:1. Overseeing administrative operations to ensure smooth and efficient functioning of the organization.2. Managing office supplies, equipment, and facilities to support daily operations.3. Supervising administrative staff and delegating tasks as necessary.4. Handling correspondence, emails, and phone calls, and directing inquiries to the appropriate departments.5. Coordinating meetings, appointments, and travel arrangements for senior management.6. Maintaining and updating employee records, including attendance, leave, and performance evaluations.7. Assisting with the recruitment and onboarding process for new employees.8. Managing petty cash and expense reports, and preparing budgets for administrative expenses.9. Implementing and enforcing company policies and procedures related to administrative functions.10. Liaising with external vendors, suppliers, and service providers as needed.As an Admin Manager my role was pivotal in ensuring the smooth operation of Metal & Craft LLC's administrative functions, contributing to the overall efficiency and effectiveness of the organization. Show less

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  Drake & Scull International PJSC

  Dec 2012 - Sept 2015

  Personnel and Admin officer

  As a Personnel and Admin Officer at Drake & Scull International PJSC in the Mumbai Area, India, from December 2012 to September 2015, My job roles included:1. Recruitment: Managing the recruitment process from job posting to candidate selection, conducting interviews, and negotiating job offers.2. Onboarding: Coordinating the onboarding process for new hires, including completing documentation, conducting orientation sessions, and ensuring a smooth transition into the company.3. Employee Records Management: Maintaining accurate and up-to-date employee records, including personal information, attendance, leave records, and performance evaluations.4. Attendance and Leave Management: Tracking employee attendance, managing leave requests, and ensuring compliance with company policies and labor regulations.5. Training and Development: Identifying training needs, coordinating training programs, and monitoring employee development initiatives to enhance skills and knowledge.6. Performance Management: Assisting with performance appraisal processes, providing support to managers and employees, and documenting performance feedback.7. Employee Relations: Addressing employee queries, concerns, and grievances in a timely and professional manner, promoting a positive work environment.8. Administrative Support: Providing administrative support to various departments, including managing correspondence, scheduling meetings, and maintaining office supplies.9. Compliance: Ensuring compliance with company policies, procedures, and legal requirements related to personnel management and administration.10. Employee Benefits Administration: Administering employee benefits programs, such as health insurance, retirement plans, and other employee perks, and assisting employees with benefit inquiries.In summary, my role was involved in overseeing various aspects of human resources and administrative functions to support the organization and its employees efficiently. Show less

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  A.T.E. Group

  Dec 2015 - Dec 2016

  Manager Human Resources and Administration

  As a Manager of Human Resources and Administration at A.T.E. Enterprises Private Limited in the Mumbai Area, India, from December 2015 to December 2016, my role encompassed a range of responsibilities across both HR and administrative functions. 1. Strategic HR Planning: Collaborating with senior management to develop and implement HR strategies aligned with organizational objectives.2. Recruitment and Staffing: Overseeing the recruitment process, including job posting, candidate sourcing, interviewing, and onboarding new employees.3. Employee Relations: Handling employee grievances, conducting investigations when necessary, and fostering positive employee relations.4. Performance Management: Managing performance appraisal processes, providing feedback to employees, and identifying areas for improvement.5. Training and Development: Identifying training needs, coordinating training programs, and facilitating employee development initiatives.6. Policy Development and Compliance: Developing HR policies and procedures, ensuring compliance with labor laws and regulations, and maintaining employee handbooks.7. Compensation and Benefits: Managing employee compensation and benefits programs, including salary reviews, bonuses, and other incentives.8. Personnel Records Management: Maintaining accurate employee records, including personal information, attendance, leave, and performance evaluations.9. Administrative Oversight: Supervising administrative staff, managing office operations, and ensuring efficient use of resources.10. Employee Engagement: Implementing initiatives to enhance employee engagement, morale, and satisfaction within the organization.In summary, as the Manager of Human Resources and Administration at A.T.E. Enterprises Private Limited, I played a pivotal role in overseeing HR and administrative functions to support the company's overall objectives and foster a positive work environment. Show less

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  IG International Pvt Ltd.

  May 2017 - Jul 2023

  Head of Human Resource & Administration

  1)HR Policy Formulation:Involves creating and updating policies that govern employee behavior, company culture, and compliance with legal requirements.2) Change Management:The process of managing and guiding organizational change to ensure smooth transitions, employee acceptance, and achievement of desired outcomes.3) Employee Benefits Design:Designing and managing employee benefit programs, including health insurance, retirement plans, and other perks to attract and retain talent.4) Strategic Human Resources Leadership:Involves HR leaders playing a strategic role in aligning HR practices with overall business objectives and contributing to organizational success.5) Administration:Encompasses routine HR tasks such as record-keeping, payroll processing, and day-to-day HR operations.6) Employee Training:Involves developing and implementing training programs to enhance employee skills, knowledge, and performance.7) Employee Engagement:Focusing on creating a positive work environment, fostering employee satisfaction, and promoting a sense of commitment and involvement.8) Human Resources Information Systems (HRIS):Involves the use of technology to manage HR processes, including data storage, analysis, and reporting.10) Performance Management: A broader approach to managing and improving employee performance, including goal setting, continuous feedback, and development planning.11) Business Strategy: Understanding and aligning HR practices with overall business goals and strategies to contribute to organizational success.12) Benefits Negotiation: Involves negotiating with external service providers or vendors to secure favorable terms for employee benefits packages.13) Leadership: HR leaders play a crucial role in guiding and influencing organizational leadership, contributing to decision-making and fostering a positive workplace culture. Show less

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  Farzana

  Jul 2023 - now

  Human Resources Director

  As a Director is a key leadership position responsible for providing strategicguidance, overseeing departmental operations, and driving growth anddevelopment. This role includes financial management, operationalexcellence, stakeholder relations, risk management, talent development,innovation, corporate governance, and business development within thedepartment.Develop and communicate the department's vision, mission, and strategicobjectives.Collaborate with the leadership team to execute the department's strategic plan.KEY RESPONSIBILITIESFinancial & Operational ExcellenceSet financial goals, monitor performance, and optimize resource allocation.Ensure efficient day-to-day operations and foster a culture of innovation within thedepartment.Stakeholder RelationsCultivate relationships with internal and external stakeholders critical to departmentsuccess.Act as a key representative of the department's interests and goals.Talent Development & Succession PlanningAttract, retain, and develop top talent within the department.Establish leadership development and succession plans.Business DevelopmentDrive growth and development within the department through strategic initiatives.Explore new opportunities, partnerships, and expansion efforts.HR OperationsOversee HR functions within the department, including recruitment, onboarding,employee relations, and compliance.Ensure HR policies and procedures align with departmental and organizationalobjectives. Show less