Mohammad Najjar

Experience

• 

  DELTA (DMC)

  Oct 2010 - Feb 2022

  •Responsible for coordinating all activities associated with field services.•Responsible for team leaders’ responsibilities.•Evaluation of team leaders.•Responsible for forwarding all technical and product updates to team leaders.•Problem solving•Receive and handle customer complaints/calls•Cushion customer emotions•Forward requests to the appropriate team leader.•Preparation of service check list for every commercial site installed.•Insuring accuracy and manageability in the field.•Documentation control•All administrative support-Work orders-Delivery/maintenance schedules-Spare parts ordering/tracking•Daily follow up on spare parts request with customer service coordinator•Achieving set branch service department target.•Selling maintenance contracts in coordination with responsible sales consultant.•Prepare quotations for maintenance contract and spare parts requests•Payment follow-up.•Preparing the delivery schedule for the clients as per sales•Follow up with transportation company for delivery•Field expense and petty cash control•Forward all personnel requests from team leaders to customer service manager•Assist in managing service standards & policies•Maintain forecast for inventory of spare parts Show less

  • Senior Sales Consultant

    Mar 2020 - Feb 2022

  • technical supports manager assist

    Jan 2019 - Mar 2020

  • Technical Support Supervisor

    Nov 2014 - Jan 2019

  • Retail Sales Supervisor

    Oct 2010 - Nov 2014