Stanley Saeger

Experience

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  First Commonwealth Bank

  Nov 2010 - Jul 2015

  Computer Operator

  Provided remote support via phone and email for technical service issues.Created, prioritized, and resolved service tickets in support of critical software, hardware, and network issues.Maintained production processing cycles, service backups, production printing, tape library records, and data center/building security.Frequently interacted with Network Services and Application Programmers to maintain the functionality of all of First Commonwealth’s proprietary systems and applications.Participated in disaster recovery and business continuity procedures.Trained new employees to handle a variety of different technical issues.Documented technical issues in adherence to company escalation/support policies. Show less

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  Five Below

  Jan 2016 - Mar 2017

  POS Analyst

  Provided Tech Support for in store POS systems for over 700+ retail stores.Imported/Analyzed/Researched Sales Data.Provided Apple iPod support, specifically Pallet Scanning, MOS, Stock Transfers, Airwatch, & Global Bay.Provided first level tech support for store internet and phones services. Performed PC/Server configuration and deployment.Created and maintained internal training and support documentation.Utilized Service Now, AD, Dell Kace Agent, Bomgar Console, Island Pacific (POS), and IP. Show less

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  Five Below

  May 2018 - now

  -Works and collaborates with product stakeholders to define product enhancements and strategies to create a multi year roadmap. -Builds relationships with key business partners and other stakeholders to ensure an understanding of their business needs and integrate those into the roadmap, liaising between those stakeholders and the technical teams.-Partners with stakeholders to help drive user adoption of capabilities, including development of change management plans, communication plans, training, and user adoption surveys.-Communicates critical business-impacting technology issues in a timely manner and ensures they are communicated in business language; provide cross-functional team coordination to remediate critical issues and ensure ongoing status is communicated and contingency options that best support the business are provided -Responsible for maintaining and promoting the product’s roadmap to Information Technology leadership teams to review strategy and priority of requests.-Applies Agile methods and tools of product management, defines and performs grooming of epics and stories to ensure that technical teams within the scrum team understands the request and acceptance criteria.-Leads team demonstrations of software products and provides context to explain how the software product applies to business processes.-Develops a strong understanding of and influence over store operating processes.-Engages with software vendors and understands the new application functionality that’s being evaluated for implementation. Show less In addition to POS Analyst duties:Assists in testing, software updates, and deployment of Verifone credit card readers.New Store Rollouts: Remotely assists technologists in deployment of new IT equipment.Trains and assists Level 1 Analysts with advanced technical issues.Creates hardware and software install documentation related to the deployment of self-checkout registers.Assisted in the onsite installation of self-checkout registers during the pilot phase. Creates and maintains employee schedules to assure proper support coverage. Monitors and troubleshoots networking equipment via the Cisco Meraki Dashboard. Show less Promotion to lead the nightly installs throughout the duration of the Five Below Aptos POS Deployment project:Provided and supervised remote installation support for store environment to upgrade legacy POS hardware and software platform.Developed, documented and implemented complex deployment project plan to be completed by Five Below Aptos Deployment Team.Interviewed and hired members of the temporary Five Below Aptos Deployment Team.Coordinated with Five Below team and deployment vendor to validate staff schedules prior to deployment.Worked remotely with store and vendor personnel to troubleshoot any advanced hardware, software or store configuration issues to complete deployment scripts for the POS terminals and in-store processors.Monitored Five Below Aptos Deployment Team and deployment vendor to track completion of store deployment scripts, hardware, and software installations.Assisted the POS Help Desk related to the POS Deployment including becoming the first line of support for POS implementation and deployment calls.Collaborated with network team to configure network equipment and supervised cabling and installation of Cisco Meraki Wireless Access Points.Communicated daily on project progress to the wider IT department and business as a whole. Show less

  • Analyst Product Management - Store Mobility & Payments

    Feb 2021 - now

  • Stores Systems Administrator

    Apr 2019 - Feb 2023

  • Level 2 POS Analyst

    Mar 2017 - Apr 2019

  • POS Installation Project Manager

    May 2018 - Oct 2018