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Ashish Jha

Ashish Jha

Marketing Executive

Followers of Ashish Jha375 followers
location of Ashish JhaKolkata, West Bengal, India

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  • Timeline

  • About me

    Seller Partner Support @ Amazon | Technical Support, ServiceNow, Diagnostic Techniques

  • Education

    • University of Calcutta

      2018 - 2021
      Bachelor of Commerce - BCom Accounting

      Activities and Societies: Cricket

    • Maria's Day School

      2017 - 2018
      Higher Secondary Commerce

      Activities and Societies: Cricket, Football, Table Tennis & Chess.

  • Experience

    • Agam Water Industries

      Oct 2020 - Dec 2021
      Marketing Executive

      Marketing Executive in Online OperationsManaging all digital marketing channels.Monitor competition and provide suggestionsfor improvement.Regulating promotional activities.

    • Amazon

      Apr 2022 - now
      Seller Partner Support

      ● First point of contact for all Amazon Sellers (IN) reported issues with networking, Amazon provided hardware and applications.● Responsible for providing technical support and resolving queries of the sellers coming through call and emails.● Working on SIM ticketing tool on defined ITIL process.Participating in Team Meetings and suggesting opportunities for process improvement.● Have knowledge of basic diagnostic techniques to identify problems, investigate causes and recommend solution to correct failure.● Take ownership and follow up as mandate by process requirement.● Escalate complex problems to next level.● Maintain call and ticket hygiene by ensuring all the quality parameters and other performance metrics are met. Show less

  • Licenses & Certifications