Blessing Chiejile

Experience

• 

  Etisalat Nigeria

  Apr 2008 - May 2019

  •Liaise with relevant stakeholders to ensure smooth execution of all planned campaigns for a given department•Assist in identifying opportunities for sales and proffer recommendations to the Teamlead, Telesales, Loyalty and Retention.•Maintain good relationships with customers and relevant unit and drive the achievement of SLAs•Prepare agreed periodic activity and performance report of Outbound Debt recovery dedicated sub team for the attention of the Teamlead•Liaise with Sales, Marketing, Product and Services teams to ensure delivery of seamless sales operations support to the sales •Telemarketing Etisalat Products and Services to current and potential subscribers. •Churn and retention management.•Provide advice to customers based on profiling and segmenting.•Conduct health checks to ascertain and encourage customer’s usage of Etisalat’s products and services with a view to preventing churn in customer base.•Make Outbound Calls to solicit for customer payments for services already rendered.•Attend team/divisional/departmental meetings as required•Prepare/compile agreed periodic activity and performance reports for the attention of the Teamlead, Telesales, Loyalty and Retention•Perform any other duties as assigned by the Teamlead, Telesales, Loyalty and Retention Show less .Use various applications in managing, resolving and escalating customers’ request .Escalate requests and queries to resolver departments and proper customer information documentation. .Follow up on customers issues, and making sure that subscribers have their issues resolved .Be the forerunner of the company, representing the company in a fascinating way that keeps the customer glued to the company and keep them loyal to the company .Promote the company’s Value Added Services (VAS) on various occasions. 6. Proactively maintain communication with necessary departments to enhance prompt resolution of customer issues/complaints – Technical, Marketing etc Show less

  • Analyst : Telesales, Loyalty And Retentions

    Feb 2012 - May 2019

  • Customer Service Proffessional

    Apr 2008 - Jan 2012
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  9mobile (Emerging Markets Telecommunication Services)

  Jun 2019 - Mar 2023

  Learning And Development Specialist

  • Delivery and facilitation of all relevant training's to all front-line staff • Prepare and implement learning strategies and programs• Ensuring that all training interventions is tailored to meet identified skills gaps and are delivered within agreed timelines• Coordinate, develop and ensure timely delivery of induction trainings for front-line staff assuming new job functions• Deploy different kinds of learning methods such as Classroom trainings, Online trainings (Facilitator led and Learning management systems)• Design, produce learning materials and training content in a variety of formats which includes prints, infographics, audios, videos, animations and multimedia to support identified training needs• Create and manage e-learning content programs using authoring tools and collaborate with product development teams and other stakeholders to translate business products, services and information into dynamic, impactful e- Learning content.• Prepare training schedules and deliver training with outcomes which support business goals within the broader business strategy• Monitor the success of development plans and help training participants make the most of learning opportunities• Manage users, courses, performance and reporting in the LMS (Learning Management System through snapshots, course creation, user creation, reporting and related processes)• Provide logistics support in the execution of all training programs• Conduct post-training evaluations as well as continuous assessments tests to evaluate skill levels across all trained staff• Recommend and integrate training improvement strategies into future training deployments based on findings• Support in the development and Management of 9mobile Customer Care Learning Academy ensuring that all who engage in the academy is equipped with skills and abilities that would enable them succeed in the world of work Show less

• 

  Promasidor

  Aug 2022 - now

  My role entails. Partnering with internal stakeholders on all aspects of the internal and external recruitment process;. Championing best practice in the recruitment process. Striving to deliver an outstanding customer and candidate experience.• Supporting the full lifecycle of the recruitment process from requisition through to the on- boarding of candidates.• Planning and implementing company talent acquisition strategy• Performing analysis of the organization's development and anticipate future employment needs.• Designing and managing the recruitment and selection processes (resume screening, screening calls, interviews etc.)• Organizing and attending job fairs and recruitment events to build a strong candidate pipeline.• Support in developing a strong employer brand with relevant stakeholder• Headhunting for talent, targeting passive candidates and approaching specific markets and organisations for roles and succession gaps • Implementing agreed recruitment and mobility strategies, policies and practices in liaison with the hiring managers.• Sourcing for candidates by utilizing cutting-edge technology, social media and targeted networking.• Oversee the onboarding and induction programs (weekly and Quarterly) and the periodic surveys and follow up interventions to ensure that new hires acclimatize seamlessly.• Overseeing the recruitment of outsourced employees in collaboration with the labour service providers.• Managing the recruitment budget in line with the approved manpower plan for the business. Show less Training and DevelopmentMy job roles entails. Developing and implementing Promasidor’s learning strategies, polices, programs and procedures. Implementing an e-learning strategy for Promasidor. Implementing various learning initiatives companywide eg Job shadowing, coaching etc.. Preparing an annual training plan based on identified skill gaps. Conducting training needs analysis. Tracking internal learning interventions such as new employee orientation & onboarding, departmental learning sessions, employee development plans, cross departmental trainings. Deploying trainings and learning interventions when the need arises. Ensuring the filing of all trainings with the industrial training fund (ITF) for approvals and reimbursement. Managing the training budget for Promasidor and ensure cost savings. Developing and implementing an academy for various levels of staff within the organization to enhance employee skills, knowledge and abilities Industrial Relations/Employee Relations. Implementing employee relations with Promasidor staff to foster good relationship with the organisation. Monitoring and advising managers in the employee disciplinary process. Engaging with union operatives on matters arisingAdhoc Duties. Overseeing the coordination of food handlers test for employees. Managing assigned third party outsourcing firms to ensure effective service delivery Show less

  • Assistant Manager, Talent Acquisition

    Mar 2023 - now

  • Assistant Manager: Human resources (Training and Industrial Relations)

    Aug 2022 - Mar 2023