Abdallah Tariq

Experience

• 

  _VOIS

  Feb 2019 - Aug 2020

  Technical Specialist

  - Supported UK-based customers with different types of technical inquiries - Participated in the journey of launching a new line of business- Upskilled to deal with 2 LOBs and becoming a part of such a pilot phase

• 

  Sutherland

  Sept 2020 - now

  - Hire, train, certify, and supervise newly hired trainers.- Conduct different approaches to root cause analysis for data-driven decisions to achieve business metrics and results.- Recognized twice as Employee of the Quarter by Sutherland and AT&T.- Currently certified to train leaders in the company. - Selected to launch two new different LOBs for Sutherland with AT&T partnership- Continuously involved in improving business alignment and metrics throughout RCA and different techniques- Driven the highest results in terms of 30, 60, and 90 days after conducting a successful training curriculum - Trained new hire members and managed their scores for up to 60 days- Analyzed, planned, and coached on common gap areas for newly hired employees- Developed a continuous improvement plan for existing employees with common gaps, new processes, and system updates - Joined during the phase of launching AT&T's new LOB- Selected to be one of the supporting members acting as an SME several times- Recognized as an employee of the quarter for achieving business metrics

  • Associate Manager - New Hire Training

    Jan 2023 - now

  • Strategic Partner Master Trainer

    Apr 2022 - now

  • Lead Trainer

    Dec 2021 - now

  • Virtual Training Facilitator

    May 2021 - Dec 2021

  • Customer Service Representative

    Sept 2020 - May 2021