Andre Baptista

Experience

• 

  Eclipse Consultoria e Teleinformatica LTDA

  Jan 2009 - May 2009

  Analista de Suporte I

  Provider of IT services within the EDS/HP economic group.

• 

  Hewlett-Packard

  Jun 2009 - Feb 2018

  Senior service to VALE's VIP users.All roles performed in the Support Analyst Second Level role are present in this one.Interaction with other teams in order to help colleagues in the same sector;Face with the customer;Participation in some projects led by HP or another company acting as support when necessary. Second level support to VALE users throughout Brazil.Desktops, Notebooks, Printers, Software and Corporate Systems.Focused on improving customer service, providing dynamic and effective solutions helping co-workers by adding them to our SOLUTIONS BASE in order to reduce the time to answer calls so that SLAs and the customer are not impacted. Local support to users of the site Vale - Tubarão - Vitória/ES.

  • Senior Analyst

    Jun 2009 - Feb 2018

  • Support Analyst Second Level

    Nov 2010 - Feb 2012

  • Field Service

    Jun 2009 - Nov 2010
• 

  DXC Technology

  Feb 2018 - now

  - Integration EngineerWorking as an Engineer in the VALE account developing technical solutions for the needs/issues of the business.Due to the experience with Industrial IT (OT), acquired in the previous position, I am focused on implementing projects for VALE's automation environment. - Wintel Vale Capability BrazilWindows Server support with interface in the most diverse areas of Hosting for IT outsourcing, such as: Backup & Restore, Storage, Virtualization (VMWare and HyperV), AD, among others.I worked as a technical leader in the IT/OT Integration Project acting directly as a VALE customer in its 5 industrial plants in the state of Pará in Brazil.

  • Technology Consultant II

    Jan 2022 - now

  • CONSULT SOL OUTSOURCING I

    Feb 2018 - Dec 2021