Andre Baptista

Andre Baptista

Analista de Suporte I

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location of Andre BaptistaVila Velha, Espírito Santo, Brazil

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  • Timeline

  • About me

    Technology Consultant II na DXC Technology

  • Education

    • FAESA - Faculdades Integradas Espírito-santenses

      2012 - 2016
      Superior Business Administration and Management, General
  • Experience

    • Eclipse Consultoria e Teleinformatica LTDA

      Jan 2009 - May 2009
      Analista de Suporte I

      Provider of IT services within the EDS/HP economic group.

    • Hewlett-Packard

      Jun 2009 - Feb 2018

      Senior service to VALE's VIP users.All roles performed in the Support Analyst Second Level role are present in this one.Interaction with other teams in order to help colleagues in the same sector;Face with the customer;Participation in some projects led by HP or another company acting as support when necessary. Second level support to VALE users throughout Brazil.Desktops, Notebooks, Printers, Software and Corporate Systems.Focused on improving customer service, providing dynamic and effective solutions helping co-workers by adding them to our SOLUTIONS BASE in order to reduce the time to answer calls so that SLAs and the customer are not impacted. Local support to users of the site Vale - Tubarão - Vitória/ES.

      • Senior Analyst

        Jun 2009 - Feb 2018
      • Support Analyst Second Level

        Nov 2010 - Feb 2012
      • Field Service

        Jun 2009 - Nov 2010
    • DXC Technology

      Feb 2018 - now

      - Integration EngineerWorking as an Engineer in the VALE account developing technical solutions for the needs/issues of the business.Due to the experience with Industrial IT (OT), acquired in the previous position, I am focused on implementing projects for VALE's automation environment. - Wintel Vale Capability BrazilWindows Server support with interface in the most diverse areas of Hosting for IT outsourcing, such as: Backup & Restore, Storage, Virtualization (VMWare and HyperV), AD, among others.I worked as a technical leader in the IT/OT Integration Project acting directly as a VALE customer in its 5 industrial plants in the state of Pará in Brazil.

      • Technology Consultant II

        Jan 2022 - now
      • CONSULT SOL OUTSOURCING I

        Feb 2018 - Dec 2021
  • Licenses & Certifications

    • Exam 533: Implementing Microsoft Azure Infrastructure Solutions

      Microsoft
      Jun 2018
      View certificate certificate
    • Scrum Foundation Professional Certificate

      CertiProf
      Sept 2020
      View certificate certificate