Robert G.

Experience

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  Nortel Networks

  Mar 1987 - Dec 2009

  Customer Project Manager

  Various roles over 23+ years. Most recent roles were Customer Project Manager (10 years) and Client Service Manager (5 years). Over 23+ years, each new role expanded my responsibilities and developed my overall knowledge of the company/industry.I have worked in all Nortel Business units: Wireless, Optical, Enterprise, and Wireless.I have also worked internationally for Nortel.

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  Avaya

  Jan 2010 - Nov 2010

  Client Services Manager

  Client Service manager supporting Canadian customers who were deploying Nortel and Avaya solutions. Key partner : Bell Canada.Key Industry segments: Government, Health Care, Education, and Financial.

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  Ericsson

  Nov 2010 - now

  Customer Project Manager, PMP

  To project manage the deployment of hardware and services associated with network rollout activities in the Canadian market.To manage all projects effectively following the Ericsson and industry standard project management processes. To manage cost, quality, and time, effectively on all projects on behalf of the customer and Ericsson.To drive project escalations to resolution and participate in proactive reduction of escalations.To identify and drive product/process improvements in all aspects of the project.To identify and secure additional project add on sales Show less