Markel Riggins

Experience

• 

  Apollo Education Group

  Sept 2007 - Oct 2008

  Key Account Manager: Enrollment

  ACCOUNT MANAGER RESPONSIBILITIES▪ Used Expert Sales Knowledge and Perspective to relate to new and potential customers/students. Established professional rapport to discover how the organization could benefit the customers and created individualized plans to meet customer’s needs. Partnered with new customers and their companies and/or social organizations to develop on-going business relationships.▪ Secured Clients and Referrals, Eliminated Defection Risks, and Retained Current Customers to grow market share. ▪ Developed and Delivered Engaging Sales Presentations in line with the key buying factors of each prospect.TOP ACHIEVEMENTS▪ Awarded Houston’s “Overall Top Performer” consecutively from 1st Quarter 2007 – 4th Quarter 2007▪ Nominated and Promoted To Team Lead and Manager within a year.▪ Recognized in the Top 10% in the company in 2008 at the national awards ceremony. Show less

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  University of Phoenix

  Sept 2008 - Sept 2018

  Enrollment Manager

  ▪ Hire, Develop, and Empower the Sales Team to meet individual and team objectives by delivering effective, business-driven, and customer focused performance coaching that leads to overall organizational success. ▪ Develop Key Performance Indicators (KPI’s) to Measure and Evaluate the Effectiveness of the individual and team performance. Recognize high-performing employees to retain top talent and maximize overall profits. ▪ Direct All Enrollment, Training, and Business Operations for multiple product lines in the Houston market. ▪ Employs Performance Consultant Skills to Analyze Performance to determine performance strength and deficiencies; provide honest feedback, recommendations and coaching support that lead to the improvement of individual and team performance. ▪ Create Performance Plans in collaboration with the Employee, Oversee the Implementation of the Plan, and Establishes Processes for communicating, tracking, and documenting employee’s path to productivity, which are consistent with the overall organization objectives.▪ Generate Monthly Reports to monitor and evaluate the effectiveness, compliance, and relevance of the performance plan and provide coaching and feedback accordingly. ▪ Develop and Communicate Policies, Processes, and Procedures Across All Departments to maintain a high-level of compliance and efficiency to maximize service quality.▪ Create and Deliver Training Solutions based on analysis and performance gaps identified within the team. Ensure client satisfaction through follow-up, client responsiveness, and effective communication. Show less

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  Insperity

  Sept 2018 - now

  • Counsels with Sales Management regarding sales personnel performance and makes performance improvement recommendations according to learning and development industry best practices. • Conducts field observations of Business Performance Advisors. Develops sales acceleration plans for underperforming BPAs to reduce turnover, increase efficiency, and improve activity metrics. Coaches BPAs participating in sales accelerations plans. Collaborates with sales leadership regarding the BPA's progress and measures success. • Coaches BPA's performance through the duration of their core training programs of BPA Level 1, Level 2, and Level 3 in accountability/coaching calls and role plays. • Responds to sales training requests. Conducts need analysis, works directly with design/development team to identify training options and supports the delivery team by conducting or facilitating live and virtual training. • Serves as a subject matter expert of the sales process for training, coaching, and creating materials/resources for the sales force. Works collaboratively with the sales operations, marketing, field sales administration, and other internal departments regarding skills and knowledge necessary to successfully sell Insperity products and services. • Anticipates future Sales training needs and makes recommendations for program improvement. • Conducts research to continually upgrade existing programs and to determine use in the development of future Sales Department programs. • Acts as a resource for providing training support, guidance, organizational development and training, and development opportunities. Recommends external training sources as necessary. • Provides management reports to evaluate and measure the success of performance improvement programs. • Maintains active membership in professional organizations to establish business network and promote services of training and development. Show less

  • Director, Strategic Sales Initiatives

    Dec 2023 - now

  • Manager, Performance Consulting, Sales Performance Improvement

    May 2021 - Dec 2023

  • Performance Consultant

    Sept 2018 - May 2021