Jack Jones

Experience

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  Henrico County Public Schools

  Aug 1984 - Jun 1986

  Science Teacher

  Teaching a Science curriculum to Freshman through Seniors for Henrico County Public Schools.

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  Carriage House Press

  Jun 1986 - Mar 1987

  Senior Sales Representative

  Managed Sales and Presentations

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  Time Life

  Mar 1987 - Jun 1994

  Manager of Marketing - Customer Support

  Managed catalog operations and fulfillment for catalog businesses with sales of over $70 million.Incorporated 3rd party fulfillment into operations. Established and documented procedures and processes for four outside companies. This was a new source of income for company without increasing headcount in fulfillment area.Managed operational and fulfillment issues dealing with catalog divisions.Established a cross-training and development program that provided essential training for employee promotion and career development, as well as a basis for succession planning. Documented and presented system procedures to regional telemarketing telephone sales offices.Documented and implemented procedures for conducting physical audits on a new inventory system, ensuring that inventory items were maintained at sufficient levels to facilitate proper order fulfillment.Evaluated companies for acquisition. Helped determine if systems and company were worth acquiring.Responsible for resolving postal manifest issues. Achieved estimated cost savings of over $200,000 a year in fines that would have been collected by USPS.Drafted system requirements. These requirements were used as a foundation to rate other systems. Show less

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  Time Warner Inc.

  Jun 1988 - Jun 1994

  Manager of Marketing Support

  Managed fulfillment and operational issues for orders coming in through Broadcast and regional Telephone Sales offices.• Documented and presented system procedures to regional telephone sales offices. This presentation reduced lost/killed orders by 50% and increase sales by 10%.• Established and set up requirements for fulfillment of sister companies’ first continuity series on system.• Eliminated one level of ancillary staff. This created budgetary savings of $125,000 in the first year.• Established and set up requirements for fulfillment of new Video Division for Time Life. Show less

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  New Business Development

  Jun 1994 - Jul 2004

  AVP of New Business Development and Catalog Operations

  Managed catalog operations and fulfillment for catalog businesses with sales of over $70 million.Incorporated 3rd party fulfillment into operations. Established and documented procedures and processes for four outside companies. This was a new source of income for company without increasing headcount in fulfillment area.Managed operational and fulfillment issues dealing with catalog divisions.Established a cross-training and development program that provided essential training for employee promotion and career development, as well as a basis for succession planning. Documented and presented system procedures to regional telemarketing telephone sales offices.Documented and implemented procedures for conducting physical audits on a new inventory system, ensuring that inventory items were maintained at sufficient levels to facilitate proper order fulfillment. Evaluated companies for acquisition. Helped determine if systems and company were worth acquiring.Responsible for resolving postal manifest issues. Achieved estimated cost savings of over $200,000 a year in fines that would have been collected by USPS.Drafted system requirements. These requirements were used as a foundation to rate other systems. Show less

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  Time Warner Inc.

  Jun 2000 - Jun 2004

  System Support / Fulfilllment Support Manager

  Evaluated systems and processes for systems conversions.• Responsible for resolving postal manifest issues. Achieved estimated cost savings of over $200,000 a year in fines that would have been collected by USPS.• Coordinated the set up of Time Life’s first Internet Fulfillment site.• Drafted system requirements. These requirements were used as a foundation to rate other systems.• Implemented control standards for code testing and system upgrades. This standardized testing ensured that other sections of the database would not be corrupted. Show less

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  BrandSeed

  Sept 2004 - Aug 2005

  Director of Operations

  Manage following departments: Customer Service, Data Entry, Quality Assurance, Facilities, Credit Card Processing and Warehouse.• Resolved and researched system inadequacies that prevented proper fulfillment of orders. This allowed or freed up around $1,000,000.00 in orders that were being held in the system. • Established a cross-training and development program that is essential for maintaining day to day operations.• Established first FTC policy and procedure for company, which potentially saved the company millions in fines.• Reduced the cost per package shipment by 50% through process evaluation and staff restructuring.• Negotiated new rate structures with UPS to get better rates.• Established audit procedures for electronic data transmissions. Show less

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  Atlantic Coast Media Group

  Jul 2005 - Oct 2005

  Business Consultant

  Start up Operations. Worked with principal owners to establish systems and fulfillment processing,

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  Institute for Independent Business

  Apr 2006 - now

  Executive Associate

  Providing Business Advisory services to small, medium and mid-size companies in the Richmond and surrounding counties.• Provide mentoring, counsel and advice dealing with all issues facing the business.• Document processes and implement improvements to streamline and make the company more efficient.• Work with Finance and A/R to improve profitability.• Develop valuation reports for acquisition and sale of business.• Evaluate all aspects of business to bring the dream of business owner into focus and bring the business back on track. Show less

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  JACK H JONES LLC

  Apr 2006 - Dec 2008

  Owner - President

  Providing Business Advisory services to small, medium and mid-size companies in the Richmond and surrounding counties.• Provide mentoring, counsel and advice dealing with all issues facing the business.• Document processes and implement improvements to streamline and make the company more efficient.• Work with Finance and A/R to improve profitability.• Develop valuation reports for acquisition and sale of business.• Evaluate all aspects of business to bring the dream of business owner into focus and bring the business back on track. Show less

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  Allianz Insurance - World Access

  Oct 2006 - Apr 2007

  Operations Manager

  Managed Operations, Customer Service and Fulfillment departments.• Implemented programs which improved Customer Satisfaction Surveys to 98%.• Implemented and rolled out first IVR programs for 3 departments which gave immediate feedback on daily customer contacts.• Established a cross-training and development program that provided essential training for employee promotion and career development, as well as a basis for succession planning.

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  BH Media Group

  Apr 2007 - Oct 2015

  Senior Operations Manager

  Responsible for the growth of BH Media Group’s Shared Services 3rd Party clients and the management of their Remittance Processing, Accounts Payable and Centralized Billing Operations. • Increased 3rd party clientele over 50% in first year.• Created promotional materials to increase awareness of services.• Networked through local and national organizations to present services.• Evaluated current business operations of departments and revised processes accordingly.• Created cross-training schedule for both departments to initiate a line of succession.• Documented and implemented first collection process which was 100% effective in bringing aging AR’s back into compliance. Show less

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  Haynes Furniture Company

  Jun 2016 - May 2017

  Regional Operations Manager

  Manage staff and operations dealing with the receiving, distribution, assembly, repair and delivery of all furniture for Haynes and Dump outlets.

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  Self employed

  Mar 2018 - now

  Company Owner

  The Center is a forum for discussion on a wide range of topics and concerns.

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  City of Norfolk, VA

  Dec 2019 - Nov 2022

  Business Manager - City of Norfolk Va Public Works