Kunal Patel

Experience

• 

  The Gita Foundation

  Apr 2011 - Oct 2012

  Project Manager

  - Joined Charity Foundation to assist with managing small-medium scale projects. - Reporting directly to Founder and chairman. - Directed online presence for charity and donation stream. - Planning and coordinating with local council authority, emergency services and various other charities for project work.

• 

  Deloitte

  Nov 2012 - now

  - Lead for PC Installations team in UK. - Previously On-site team lead in London. - Mainly responsible for providing services in London but actively consult for all regional offices in UK and Switzerland. - Technical training for team.- Resource management.- KPI & SLA management. - POC for escalations. - Consulting on technical documentation and Knowledge base. - Lead on providing technical support and training for large scale project. - Regularly deliver Welcome Inductions and technical training.- Technical room setups, server maintenance, printers and telephony.- Oversee support for over twenty different products and services utilised daily. - Promoted QA for Life insurance policy remediation project. - Reporting direct to PM.- Review case decisions and financial remuneration. - Trained in Anti-Bribery & Anti-Money Laundering.

  • Support Services Manager

    Dec 2022 - now

  • London Support Services Supervisor

    Aug 2019 - Oct 2023

  • Senior Technical Team Lead

    Jan 2014 - Oct 2023

  • IT Support Analyst

    Jan 2013 - Dec 2013

  • Life Insurance Administrator

    Nov 2012 - Jan 2013