Siphesihle Nkonki

Experience

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  EXL

  Jun 2023 - Feb 2024

  Claims Specialist

  o Making and receiving calls from clients.o Escalated files with significant indemnity exposure to supervisor for further investigation.o Followed up with customers on unresolved issues.o Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.o Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimise potential losses. Show less