Pawan Chauhan

Experience

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  Ducat Education

  Jan 2014 - Jun 2014

  Trainee
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  Eastern Software Systems

  Jun 2015 - Aug 2015

  Software Engineer
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  Onicra Credit Rating Agency of India Limited

  Sept 2015 - Jan 2018

  Executive

   Responsible for closing address verification within TAT and SLA. Making audit calls ensuring 100% customer experience. Doing internal audits of daily closure ensuring 100% quality. Training of newly added team members on product knowledge and adherences. Responsible for tacking nesting batches ensuring maximum and effective output fromnew joiners within the team. Ensuring continues interaction, other verticals in the business to work upon the area ofconcern for improved service level. Handling escalation and resolving the same with in timeline. Understanding the client expectation and delivering the same with 100% clientsatisfaction. Vendor Management- Allocation and follow-ups. Also work on P and L resulting inreduction on vendor cost. Show less

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  Apollo Munich Health Insurance Company Ltd.

  Jan 2018 - May 2018

  Executive-Group Operations & Banca

  •Responsible for processing and issuance of corporate insurance policies and endorsements (group health, group personal accident and group travel) within agreed TAT on PAN India basis.•Structured follow up with TPAs for timely issuance of health cards, claims processing, and enrollment data update.•Involved in active inter-department coordination on the day-to-day basis for smooth processing of business and claims.•Responsible for publishing audit report and conducting TPA audits at regular intervals.•Preparing renewal remittance data for policy issuance (Manual Debit/Auto Debit/Online).•Handling end to end Bancaassurance process. i.e. Payment reconciliation, Policy issuance, payment discrepancies, CRM Cases, Endorsement, policy cancellation & refund.•Grievance management by resolving queries and escalation received via e-mails and calls within the stipulated turn around time and ensuring closure of the same by collecting feedback from the concerned individual/departments. Show less

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  Aditya Birla Sun Life Insurance

  May 2018 - Dec 2019

  Agency Manager
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  Aditya Birla Capital

  Dec 2019 - now

  • Responsible for ensuring efficient operations by maintaining speed and accuracy and adhering to documented processes, procedures, controls & guidelines.• Assist the quality team to ensure maximum customer satisfaction and manage CSAT.• Monitoring on Branches Performance & ensure process efficiency by them.• To monitor workflow and delegate work accordingly in order to meet the compliance requirements.• Ability to build trust through interpersonal interactions.• Determining training needs of employees; conducting suitable training programs to enhance their product efficiency leading to increased productivity.• Analyzed the specific needs of the customer via careful surveys to develop data-driven pitches.• Fostered strong relationships with customer to elevate the brand awareness through community initiative.• Dealt with customer queries; analyze market and valuation of competitors and looked out for unique ways to enhance sales.• Insurance specialist ready to promote products to other advisers to help them make sales. Show less

  • Branch Manager

    Jul 2022 - now

  • Center Head

    Jan 2022 - Jun 2022

  • Business Development Manager

    Aug 2021 - Jan 2022

  • Senior Agency Manager

    Dec 2019 - Aug 2021