YEHYEON PYEON

Experience

• 

  Tokyo Disney Resort(Orientalland Co. ltd,)

  Jan 2009 - Jan 2011

  Sales Attendant

  - Expanded the knowledge and philosophy of Disney and business skills.- Offering hospitality, which directly affects Guests' happiness.

• 

  UNIQLO

  Mar 2010 - Mar 2013

  Associate Sales Representative

  - Maintain the UNIQLO standard as a brand ambassador at head branch in Ginza.- Responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, providing in-depth product information about the goods they are interested in and closing the sale- Training international shop managers prior to launch their branches in various country - Addressing customers concerns while working within company policies to sustain customer loyalties.- Maintaining computerized inventory of stock and product performance.- Resolve customer's complains Show less

• 

  스타벅스

  Jan 2011 - Jan 2013

  Barista

  - Making loyal customers through promoting the culture, value, and missions of Starbucks.

• 

  AirAsia

  Mar 2013 - Aug 2015

  Cabin Crew

  - Safety and Security: Execute pre-flight, in-flight, and post-flight safety procedures according to AirAsia and regulatory standards. Remain vigilant to identify and address any security concerns or emergencies.- Cabin Management: Oversee the efficient management of the cabin crew team, delegating tasks and responsibilities as needed. Ensure that the cabin is clean, well-stocked, and properly equipped for each flight.- First-aider for Medical Emergency: Responding to medical emergencies, providing basic care, and ensuring clear communication with the other crew members. Show less

• 

  Emirates

  Oct 2015 - now

  First Class Cabin Crew

  - Exceptional Service Delivery: Provide world-class service to passengers in premium class cabins, ensuring their comfort and satisfaction throughout the flight.- Luxury Experience: Create a luxurious and personalized experience for premium class passengers, anticipating their needs and preferences.- Problem-Solving: Address passenger inquiries, requests, and concerns promptly and professionally, resolving issues to the satisfaction of passengers.- Team Collaboration: Collaborate effectively with fellow cabin crew members and other airline staff to ensure seamless operations and exceptional service delivery. Show less

• 

  Dusit Thani Maldives

  May 2021 - Jul 2021

  Sustainability Project Specialist

  - Project: CSR Marketing Plan - Client: Dusit Thani Maldives - Purpose: Increasing the awareness of CSR projects within the resort. Improving internal and external communication to encourage participation in CSR activities. - Deliverables: Analyzed client's current communication methods and results. Suggested and introduced a new communication method 'Sustainability Passport' to improve their communication tools to increase the awareness of CSR activities for the in-house guests. Analyzed client's social media platform and customer feedback as well as competitor's strategies. Provided recommendations based on the findings and interesting trends for further improvement. Show less