Ahmed ELAshkar

Experience

• 

  Vodafone International Services (VIS)

  May 2010 - Oct 2012

  Support Center Engineer
• 

  Vodafone Global Enterprise

  Oct 2012 - Apr 2014

  Senior Product Specialist

  • Managing global projects of developing mobility strategies & delivering telecom solutions.• Client Manager; serving Global Enterprise Clients to implement and develop client-mobility ordering and spend solutions through rollout projects execution with virtual teams in separate countries.• Embracing the potential of clients’ global mobility to improve their business continuity with effective telecom services & solutions to manage their way of tracking and inventory of their mobile assets.• Responsible for the coordinated management of multiple related projects mapping to business strategies and other organizational activities.• Global collaboration with Vodafone Local Operators in EMEA Region to develop customer support processes, service levels and handover working instructions to the Global Help Desk for BAU support.• Responsible for the release management of existing Vodafone products/solutions as well as the deployment and enablement of new solutions, ensuring ITIL Model compliance.• Managing Local Vodafone Operators, evaluating their adherence to the Operational Level Agreement and running regular service review meetings, ensuring proper documentation provided to virtual teams.• Defining scope of work, developing full-scale project plans, initiate projects and manage deliverables in terms of costs and deadlines, using project management methodology even in day-to-day responsibilities.• Adhering to organizational Change Management Methodology and develop a set of actionable and targeted Change Management Plans – including Communication Plan and Sponsor Roadmap.• Weekly reporting on projects statuses, achievements, challenges, next steps, risk analysis & issue log.• Monthly reviews of the overall progress impact on revenues, market shares and development plans.• Coaching and motivating team members, vendors and/or contractors.• Improving communication between different teams to ensure alignment and business stability. Show less

• 

  Vodafone

  Apr 2014 - Apr 2020

  • Manages all aspects of the end to end IoT release process „ • Reports IoT Platforms Release progress to management• Develops the IoT FY release Planning• Ensures coordination of build and test environments teams and release teams • Ensures teams follow the IoT organisation’s established policies and procedures• Oversees the release build and configuration by vendors„ • Manages release package acceptance including business sign off „ • Manages the overall release package testing to predefined acceptance criteria • Signs off the release package for implementation • Manages the communication, preparation and training Show less • Manage the end to end delivery of services solutions within New Product Development. • Ensuring products and solutions are fit for purpose and ready for service (supportable).• Management of service/solution transition, multiple operation teams and market rollout, and in-life continuous service improvements activities.• Management of Key Business Stakeholders / OpCo. / Partner Market to ensure awareness and understanding of delivery activities and aims. • Ownership of the Service Transition Pack ensuring stakeholders and recipients understand their role and activities• Track and manage service delivery activities (risks, issues, actions). Self- sufficient to resolve most of localisation issues when roll out in markets Show less - Leading the "Service Readiness Assurance" for any aspect of delivered data services platform capabilities and supported features, to ensure proper interworking between different teams for any release prior to going live- Review and analysis of the technical design of standard products to highlight the potential impact to existing operational processes and solutions- Liaison between different business domains to capture different service readiness business requirements- Review of release test reports and highlighting showstopper defects and blocked test cases- Creation of high and low level Service Readiness delivery plans to release project manager- Provision of documentation that helps customer facing teams to enable and configure release features and by related processes creation as well- Creation and maintenance of Business Product Development department IOT Service Catalogue- Operational requests fulfillment of IOT global data services platform APN and HLR templates configuration- Usage readiness assurance for all data services platform capabilities and supported features- Continuous support to marketing and sales teams with any technical enquiries related to IOT release during the whole release lifecycle- Review of marketing team created customer facing IOT user manuals and feature guides to ensure the correctness of any presented technical or platform information Show less

  • IoT Solutions Transition Team Leader

    Mar 2019 - Apr 2020

  • IoT Release & Change Manager

    Oct 2018 - Apr 2020

  • IoT Release Manager

    Nov 2017 - Apr 2020

  • IoT Service Delivery Manager

    Oct 2016 - Nov 2017

  • IoT Service Readiness

    Apr 2014 - Oct 2016
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  _VOIS

  Apr 2020 - now

  • Business Relationship Manager

    Jul 2024 - now

  • Release & Agile Delivery Team Leader

    Apr 2020 - Sept 2024