Slindokuhle Thwala

Experience

• 

  Sound Media Group

  Nov 2006 - Feb 2008

  Promoter

  - Creating brand Awareness, road shows, Campus promotions, launches, mall and in store promotions.

• 

  Securedata

  Jun 2012 - now

  managing sound relationships with current and prospective channel partners .core duties: Out bound calling to specific partners regarding channel campaign and program enablement.-Provide partners with assistance on accounts mapping, deal registration and vendor portal trouble shooting-Provide regular management reports for designated partners, including sell-through analysis and partner sales training reports.-Responsible for meeting or exceeding assigned MBO’s performance targets.-Keep knowledge up to date of the Security market Show less Provide 1st line product Support via phone and email.Logging all incoming calls and incoming email cases on radical systemResolve product problems by clarifying the technical issue, determining the cause, selecting and explaining the best solution to solve Problem.Keeping customers updated as to progressConnecting remote to clients PC to resolve technical issuesMaintaining high standard of service quality across all customers.Liaison with technicians regarding calls that were logged.Follow up with the users to make sure the problem was resolved and if the user was satisfied with the services that SecureData provided them withClosing all calls opened in the Radical System. Show less

  • Partner Account Manager

    Oct 2013 - now

  • helpdesk

    Jun 2012 - now
• 

  Tarsus Distribution

  Jan 2017 - now

  Internal Account Manager

  To Assist the external sales team to process and drive sales in order to achieve sales targets, support the Product Manager, internal and External sales people with assigned and new customers by processing orders, quotes and ensuring that customers have an internal contact at all times.