Tamer Soliman

Experience

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  Samir and Aly Stationery Co.

  Oct 2006 - Feb 2008

  Service Desk Engineer

  • Troubleshooting and supporting 120 workstations on 2 branches &15 Stationary Houses• Analyzes, designs, develops, tests, and implements workstation setup and operating environment.

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  Al Rashid Trading & Contracting Company (Closed Joint Stock Company)

  Mar 2008 - Jun 2012

  Junior IT System Administrator

  1-Installing and managing Windows Server 2000, Windows 2003. 2-Working in Active Directory Environment has 400 user.3-Installing and managing MS SQL Server 2000, 2005.4-Installing and managing ISA Server 2006.5-Installing and managing IIS, DHCP, and DNS Server.6-Installing and managing File Server.7-Backup DATA & Operating Systems.8-Responsible for Telephone System and Radio communication In the Projects Belongs to Company

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  Tepco-Group

  Aug 2012 - Apr 2016

  IT System Administrator

  • Installing, Maintaining, Monitoring Domain Controller and Active directory2008.• Maintaining, Monitoring Group Polices• Installing, Maintaining, Monitoring DNS, DHCP and File Server.• Using and Management MS SCCM, WDS, NTS• Perform data backups and disaster recovery scenarios and operations.• Leading the Technical Support Team • Providing Network/System Support up to 250 nodes at the Company• Management of LAN/WLAN & WAN Networks& Configuration of Wi-Fi Routers & Access Points• Managing VPN server’s connectivity between 3 branches• Microsoft Forefront Threat Management Gateway 2010 Server (TMG 2010)• Centralized Antivirus Solution (Kaspersky Security Center 10)• Managing Operating System patches updating and configuration changes عرض أقل

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  BDO Esnad

  Apr 2016 - Oct 2017

  Senior IT System Administrator

  • Designing, implementing and managing Active Directory &all windows-based Servers and system.• Ensure adequate antivirus protection & solutions are maintained and updated using McAfee ePO.• Develop, maintain, and operate data backup using Backup Exec 16 & Veeam Backup.• Administration and management of VMware environment• Perform daily system monitoring, verify the integrity and availability of all hardware, server resources,• systems and key processes, reviewing system and application logs, and verify completion of scheduled jobs • Implement system & application updates and patches through SCCM 2012• Exchange 2013 Management• Preparing disaster recovery plan and procedures for the applications, data and servers• Technical training sessions for the team and users if needed • Creating the needed reports, documents and manuals as needed• Handling Users issue within SLA. عرض أقل

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  PICO Modern Agriculture Company

  Nov 2017 - Sept 2018

  Senior IT System Administrator- Team Leader

  • Participate in preparation of planning and controlling the IT Budget• Strategically plan for Information technology infrastructure to support the planned and already running systems• Participate in IT policies and procedures• Design, configure, administer, and upgrade IT Infrastructure network servers and technologies, LAN, WAN and VPN• Design/Select a secure network infrastructure and secure the clients and servers against viruses, malicious software and network attacks• Design and control backup systems and fault tolerance solutions, ensuring the backup plan implementation• Ensure that IT facilities meet the business needs of employees and departments.• Ensure that all IT staff is kept up to date with the latest technologies via external training or internal awareness sessions• Ensure the smooth running of all IT systems and security by installing upgrades and system updates of hardware and software systems• Maintain secure and reliable internal & external connections to HQ and Farms• Project management for new acquired locations regarding IT infrastructure• Supervise and coach the technical support / core network teams• Design and control high availability solutions to provide 24x7 up time services• Manage IT Infrastructure Team “Systems Admins and Network Admins” and follow up on work processes and its accuracy عرض أقل

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  Malomatia

  Oct 2018 - Sept 2019

  Senior Service Support Engineer

  • manage internal windows servers (Windows Servers, IIS, Active Directory, DFS, ESXI host)• Consult, design and manage cloud environments and deployments with Azure• Local site support (Windows clients, network)• Customer facing support (phone, mail, tickets) for our hosted environments: first level + Second Level• Ensure that IT facilities meet the business needs of employees and departments.• Ensure that all IT staff is kept up to date with the latest technologies via external training or internal awareness sessions.• Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.• Improving the overall customer experience serving as the customer advocate and playing a key role in assisting our clients to maximize their investment in Technology.• Provide the following services: Proactive Services: Services that promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings. عرض أقل

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  Evolvice GmbH

  Sept 2019 - Dec 2020

  Senior System Engineer

  •AWS Cloud Support Engineer for Customer Projects•Admin and Manage Office365, Exchange Online, SharePoint, and MS Teams.•Managing the day-to-day operations and Configuration of the internal systems.•Monitoring system performance, maintenance, and repair using Zabbix Monitor.•Performs troubleshooting as required.•Establish guidelines and methods for the installation and management of the host computer operating systems.•Ensure high availability and acceptable levels of performance.•Manages the data center and computer host systems including hardware, software, and types of equipment.•Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission-critical support.•Provide the following services: Proactive Services: Services that promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.•Support of development team (Release support, TeamCity, IIS Management)•build automated deployments using configuration management technology.•manage internal windows & Linux systems (manage Servers, Monitoring, Backup, Installation, Security, IIS, Active Directory, DFS, Hyper-V)•Update technical documentation. عرض أقل

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  Raya CX

  Dec 2020 - Aug 2023

  Supervisor (System/Infrastructure)

  •Provide technical and business-related knowledge to teams to help resolve customer queries, including knowledge management & documentation.•Detect possible service interruptions and share with partners and anticipate potential problems.•Root cause analysis (mature problem, configuration, change mgmt., process).•Escalate to the appropriate group a detailed issue tracking (ticket) and status update to the logger (requester.)•Process automation capabilities & detect possible procedural improvements.•Take ownership by coordinating the feedback to the customer where analysis is required from other implementation and development departments.•Attend change control meeting calls & follow problem/change management policies.•Daily maintenance/administration of multiple Unix /Windows systems•Plan for Monthly / Quarterly OS Patching (as per Audit Policy.)•Be involved in application deployment support.•Work on new technologies and tools based on the requirements.•Work on DevOps automation tools (GitHub, Teamcity, jira, Confluence, Terraform)•Managing IT department budget and prioritizing funds based on primary department goals•Delegating repair and installation requests among IT employees•Monitoring IT employees' productivity and performance levels and conducting performance reviews. عرض أقل

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  Paymentology

  May 2023 - now

  Infrastructure and Security

  • Responsible for designing, documenting, and implementing a systems infrastructure for on-prem and cloud infrastructure• Implementation and Management Cloud Infrastructure of Azure, AWS, OCI.• Prepare low latency, highly redundant network designs for existing and new site establishments, site relocations, network upgrades/expansions, cloud environments and disaster recovery requirements.• Actively engages in driving strategic initiatives, and the related goals, to ensure the most optimal outcome• Ensure compliance with security policies and procedures for all systems administered.• Project Management: Meet the On-Time Delivery (OTD) objective, ensure tasks are tracked and followed• Managing and maitain multiple regions Datacenter and cloud infrastructure (UAE, Europe, Saudia, Southenasia) • Responsible to design the infrastructure with the PCI DSS Audit requirements.• Demonstrated ability to deal directly with internal and external customers in a friendly, supportive manner to troubleshoot and solve complex technical issues.• Experience providing 24x7 support to production enterprise infrastructures, عرض أقل