Gil Magana

Experience

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  Personal Products

  May 1994 - Dec 1999

  Process Engineer

  I started in drafting/design of machine components for 2 years in which I worked with AutoCad from release 11 to 13. I built a comfort with this application and later was relocated to a department. In my new position, I worked as a process engineer responsible for the production of 3 manufacturing lines. The company I worked for produced feminine products and I worked in the Stayfree Department. My primary responsibilities were to maximize production, while also management of different groups such as plant maintenance, electricians, mechanics, etc.In addition to these tasks I took on additional responsibilities such as plant design and departmental improvements including the addition of an overhead conveyor system, implementation of air-handling units, and robotic palletizing system. Show less

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  Accenture

  May 2001 - Jun 2005

  Consultant

  SAP CRM Consultant in many areas of CRM from Mobile Sales, Internet Sales, Telesales, Interaction Center (WinClient & WebClient), Marketing, etc.

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  Intelligroup

  Jun 2005 - Oct 2006

  Project Manager
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  Hitachi Consulting

  Jan 2006 - Jun 2009

  Senior Manager

  Senior Manager for Hitachi Consulting's SAP CRM Practice

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  Kappa Logix LLC

  Jun 2009 - May 2018

  Owner

  Assist clients in a trusted advisory capacity to educate, inform, and mentor users towards self-empowerment of their IT strategy and vision . I specialize in Hybris and CRM solutions providing services as a Solution Architect to help clients realize their investment potential in technology and digital offerings. My vast experience in customer-centric, omnichannel processes allows me to coach customers on recognizing the value that mobile platforms such as Hybris suite (Commerce, Sales, Service, and Marketing) can offer for their evolving business needs in the area of social, mobile, analytics, and cloud. Show less

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  Accenture

  May 2018 - now

  As Principal Director in the SAP Data and AI Practice, I support the Data and AI Lead in the South region, driving initiatives to enhance our core offerings. My role focuses on leveraging SAP and Generative AI (GenAI) technologies to deliver innovative customer solutions. I collaborate closely with cross-functional teams to architect and implement cutting-edge Data and AI strategies, ensuring optimal customer experience and operational excellence. Through strategic vision and tactical execution, I contribute to transforming business processes and achieving measurable outcomes for our clients. Show less Driving Transformation in Utilities: A CX JourneySince 2018, Gil has championed the modernization of the Utilities sector by applying cross-industry best practices in comprehensive CIS implementations. With his vast process knowledge and technical acumen in SAP CRM/C4HANA and ERP, Gil has led numerous initiatives to enhance Customer Experience (CX) and streamline Operations. His work is characterized by:1. Deployment Success: Enabled the strategic recalibration of enterprise technology assets, resulting in enhanced efficiency within customer and operations organizations.2. Process Optimization: Directed a comprehensive process optimization and deployment readiness program, identifying key opportunities to bolster customer service amidst significant technology transitions.3. Customer Experience Enhancement: Spearheaded a digital implementation that significantly improved personalized self-service options and delivered a uniform customer experience across various channels.4. Customer Transformation: Managed a CRM transformation project that revamped customer service processes, improving customer insights and service outcomes.5. Executive Engagement: Serves as a strategic partner to CXOs and senior executives, providing expert guidance on digital transformation initiatives, aligning technology deployments with strategic business objectives, and fostering organizational change.Gil's unwavering commitment to driving digital, data-driven, and AI innovation continues to redefine operational excellence and customer engagement in the utilities industry. Show less

  • Principal Director, Data and AI

    May 2024 - now

  • Principal Director, Utilities - Energy Retail Customer Service

    Dec 2022 - May 2024

  • Senior Principal, Utilities - Energy Retail Customer Service

    May 2018 - Dec 2022