Megan O'Connor

Experience

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  Illinois State University

  Jan 2014 - May 2014

  Undergraduate Teaching Assistant

  -Earned position by receiving the highest grade in the class-Provided assistance to professor for a class around 100 students-Conducted exam reviews-Required to create quizzes and exam questions

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  Speech and Language Professionals

  Jun 2014 - Aug 2014

  Office Manager

  -Automated financial and customer records in Microsoft Excel-Systematized teaching equipment and office materials-Assisted therapists in various tasks and responsibilities

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  ADP

  Aug 2015 - now

  • Dedicated to support in training with Implementation & Service departments and the clients of Next Generation• Partner with Enterprise Learning on course development ensuring the correct material is reviewed and shared • Updating Current Generation material to be Next Generation specific• Project management of new hire training programs, developing week 0 and HCMC programs• Assisted in the production of 40 training videos which delivered 4 hours of training• Lead Next Generation training in MyLink2Learn, assigning courses and reviewing the completion progress• Supported the development and delivery of the first Answers Now session for Next Generation clients with a survey response of 92% of attendees noting they would recommend to a colleague. • Operated with Implementation & Service departments to create an expanded list of CEH case topics and subtopics to improve data gathered during client assistance• Attended the MAS Service Kaizen event to assist in reviewing the journey of new ADP associates and developing goals to enhance the current program Show less • Provided outstanding service to associates by being a subject matter expert in all areas of Workforce Now• Conducted monthly 1:1’s with associates to review their stats and work performance while providing supportive feedback• Worked closely with leadership to develop a strong relationship for quality management assistance• Supported associates with escalated cases and problem solve their issuesTraining • Developed training material of the talent modules for level II associates• Assisted in the hiring and training of contingents during year-end• Sent to the ADP Pro-Conference in Pennsylvania to train clients on available and future Employee Self-Service features• Traveled to ADP Pro-Conferences in Texas and California to present clients on ACA features• Joined Virtual ADP-Pro Conferences to answer client questions on Benefits and ACA• Hosted monthly meetings on Benefits, ACA and Talent topics to associates based on the demands of clients Show less -Follow defined Annual Enrollment processes.-Schedule meetings with clients.-Lead virtual meetings with clients answering questions and provide guidance on how to make changes to their WFN configuration. This includes changes tied to Benefit Plans, Employee Self Service, Payroll and Carrier Connections.-Coordinate and participate on calls with the client and their insurance broker/provider/carrier to clarify benefit plan changes.-Provide product/process support to clients as they are going through OE via scheduled meetings, phone calls or emails.-Assist clients with running benefit enrollment/conformation statements/benefit statement reports.-Maintain project notes on each client in AE Project Management Tool.-Create payroll test files and review with client. Assist in correcting payroll test file discrepancies.-Coordinate payroll updates based on the client's payroll timing.-Proactively check on clients to ensure their 1st payroll run AE deduction changes runs smoothly.-Assist client with any issues that may come up.-Close AE projects. Show less

  • Enterprise Learning Business Partner

    Feb 2023 - now

  • Project Leader Field Business Analyst

    Aug 2021 - Feb 2023

  • Service Support Specialist

    Jul 2019 - Aug 2021

  • Client Support Specialist III - ACA Subject Matter Expert

    Sept 2018 - Jul 2019

  • Client Support Specialist II

    Jan 2016 - Jul 2019

  • HR Benefit Enrollment Specialist

    Aug 2015 - Jan 2016