Brendan Edmonds

Experience

• 

  Moreton Bay Regional Council

  Jan 2002 - Jan 2006

  Team Leader / Customer Service Officer

  Oversight of customer service team providing face to face support across a broad range of council services including council tax, town planning, water, refuse and recycling services.

• 

  Moreton Bay Regional Council

  Jul 2006 - Mar 2007

  Systems and Quality Officer

  Developed customer service business processes and systems to support customer facing and call centre interactions in local authority (250,000+ residents).

• 

  The Health and Care Professions Council

  Mar 2008 - now

  I am accountable for the use of legislative powers to recognise qualifications which lead to professional registration. This senior management role liaises with the Executive Team and Council/Committees to formulate education strategy and functional business plans to fulfil this statutory duty. I also influence key health and education sector stakeholders at senior levels across the UK, including workforce / professional education leads and academic deans across the education sector.Recent achievements:-Successfully maintained Professional Standards Authority standards in area of education whilst in post. -Restructured function and introduced improvement programme leading to cost savings of £200k.- Formulated and consulted on strategy to transform delivery of education function by September 2021. Pilot work commenced in July 2020 to test new quality assurance model. Achieved interim cost savings of 80k through scaling back existing operations during work programme delivery. -Shared business services for MS Dynamics support across traditional functional silos, better utilising annual investment of 100k and effectively mitigating previous system risks. -Introduced virtual delivery of operations during C-19 pandemic enabling statutory function to continue operation. New normal delivery model will provide permanent annual saving of 100k.-Maintained high levels of stakeholder engagement to support transformation activities and C-19 related education sector challenges. Positive feedback received by senior stakeholders as a result. -Formulated proposals to establish C-19 temporary registers, leading cross-organisation working group to develop business case. Approval secured and registers established in March 2020. -Developed strategy and closure proposals following pandemic peak for student and former registrant temporary registration arrangements. Agreement reached with stakeholders to close student register in September 2020. Show less Reporting to the Director of Education, led the operational team delivering quality assurance of training programmes for this UK wide health and care professional regulator.Key achievement/projects: -Developed operational approach to quality assurance of apprenticeship training programmes in England. -Led business requirements gathering to support replacement of internal systems and processes and gained business case approval for systems build. -Acted as project sponsor to successful Dynamics CRM / SharePoint system implementation in 2015. -Worked with paramedic educators to agree programme closures to support transition to degree only entry. -Successfully transitioned new professions including social workers in England into HCPC education quality assurance model, systems and processes. Show less Managed the delivery of special projects and stakeholder engagement for the education function of this UK wide regulator. Key projects:Implementation of UK wide quarterly newsletter to education providers focusing on regulatory issues.Analysis and redesign of core business processes, requirements definition and tendering process for new information system.Oversight and delivery of multiple stakeholder events focusing on education related regulatory issues (eg. student conduct and ethics, quality assurance in practice placements). Show less

  • Head Of Education

    May 2018 - now

  • Head of Educational Development

    Feb 2012 - Apr 2018

  • Director of Education (maternity cover)

    Feb 2013 - Mar 2014

  • Education Manager

    Jan 2010 - Jan 2012

  • Education Officer

    Feb 2009 - Jan 2010

  • Hearings Officer

    Mar 2008 - Jan 2009