Jose L. Moreno Jr.

Experience

• 

  Bank of America

  Oct 2005 - Dec 2009

  Officer/Banking Center Manager II

  Grand opened two new locations. Interviewed, trained, supervised, and evaluated up to 15 employees. Overlooked daily operations to ensure procedures were compliant with federal regulations.Identified and resolved conflicts between public and bank employees and management, clarifying work relationships and alleviating communication problems.Created off site events to drive sales and assisted banking centers to develop routing to achieve operational excellence.Held a market call to improve teller performance on a bi-weekly basis, consisting of nearly 200 tellers.Worked with the local community to develop informational and financial seminars and expanded customer base through a variety of effective sales techniques.Planned successful marketing and advertising strategies targeting and developing new accounts, bringing more businesses and greater economic support to the city. Show less

• 

  BMO Harris Bank

  Mar 2010 - Mar 2011

  Assistant Manager

  Recruited, trained, and developed service reps and personal bankers, to achieve sales and operational excellence.Worked with the local community to develop informational and financial seminars.Expanded customer base through a variety of effective sales techniques.Planned successful marketing and advertising strategies targeting and developing new accounts, bringing more businesses and greater economic support to the city.Overlooked daily operations to ensure procedures were compliant with federal regulations.Created offsite events to increase sales and increased service rep referrals from 100% to 180%. Show less

• 

  Verizon

  Aug 2011 - now

  Meet and exceed quota/revenue target for activations, customer renewals, accessories, handsets, and enhanced services. Demonstrate equipment functions and network capability. Perform rate package evaluations and propose solutions that best benefit the customer.Actively engage customers, demonstrate products, and effectively execute sales functions. Currently maintain and growing existing customer base as well as contacting existing customers for contract renewals, and various data, accessory, and handset up sell opportunities.Ensure customer satisfaction and resolve all customer issues and concerns. Accurately process customer transactions, audit and reconcile daily cash receipts. Responsible for thorough knowledge of all store functions.Coach and develop current and new employees as well assisting in the interview process.Manage the sales floor when managers are unavailable to be on the sales floor.Create schedules for a store of 15 employees and myself.Awarded Winners Circle for 2012 and 2013Top 5 Store in Great Lakes Area: May 2017, and June 2017 Show less

  • Retail Manager

    Jun 2021 - now

  • Solutions Manager

    Aug 2011 - now