Dani Dayan

Experience

• 

  Zomato

  Feb 2013 - Jan 2016

  - Managing, training and mentoring account management team- Projecting and forecasting of client retention rates and revenue- Overseeing digital marketing strategy implementation for clients- Overseeing sales support staff for all marketing campaign data- Assisting with strategic and tactical growth of Zomato online and offline presence- Assisting PR team with coordination of Zomato and client events - Managing and maintaining a portfolio of 50+ clients- Client relationship management- Strategising and executing clients’ digital marketing plans- Analysing and reporting ad campaign data to clients- Managing & mentoring a team of 6 junior account managers- Assisting with Zomato digital growth strategy and execution- Overseeing and consulting on junior accounts’ digital strategies- Designing clients’ ad campaigns - Attaining new high profile clients- Maintaining portfolio of 35 clients- Strategise and execute clients’ digital marketing strategies on Zomato and social media- Assisting in coordinating PR events for Zomato- Coordinating client PR events- Strategising and executing Zomato’s digital footprint growth - Acquiring new clients and growing business foundation- Identifying new key areas for expansion of Zomato’s online presence- Maintaining portfolio of 20 clients- Creating awareness for and marketing of Zomato brand- Managing, maintaining and assigning leads to sales team- Digital marketing strategy and execution for clients

  • Head of Account Management & Customer Success

    Nov 2015 - Jan 2016

  • Senior Key Accounts Manager

    Nov 2014 - Oct 2015

  • Key Accounts Manager

    Dec 2013 - Nov 2014

  • Sales Manager / Business Development Manager

    Feb 2013 - Dec 2013
• 

  ThinkSmart LLC

  Mar 2016 - Sept 2018

  Head Of Customer Success Management

  - Coordinated with various internal teams to ensure successful implementation of new ThinkSmart use cases to help Fortune 500 companies revolutionise their business processes and become more efficient through the adoption of ThinkSmart’s workflow automation technology- Managed team of junior account managers and provided mentorship, training, and assistance with account management and customer success management tasks- Maintained an account renewal rate above 90%- Developed and implemented the company's success management program- Created product training materials including video guides, user articles, and live sessions for new and existing customers Show less

• 

  SimpliGov

  Sept 2018 - May 2021

  Customer Success

  - Consistently hit a 95% retention rate across entire company’s customer portfolio of 33 clients year over year- Led the expansion of platform adoption across all key accounts at an average utilization rate of 125% per account- Successfully led over 200 customer workstreams from inception to completion- Inherited several at-risk projects and successfully drove alignment across multiple stakeholders and internal teams, ultimately resulting in 100% successful project completion and platform implementation Show less

• 

  Instacart

  Jun 2021 - now

  • Manager, Enterprise Customer Success

    Feb 2024 - now

  • Senior Enterprise Customer Success Manager

    Mar 2023 - Feb 2024

  • Enterprise Customer Success Manager

    Jun 2021 - Mar 2023