Fares Bin Saif

Experience

• 

  Pullman Hotels & Resorts

  Feb 2020 - Mar 2020

  1- Enter new reservation into Hotel PMS Opera. 2- Process all kinds of bookings and compile various periodic reservation reports.. 3- Aware of and apply all guaranteed / nonguaranteed reservation methods. 4- Application of pricing, credit policy and the associated procedures. 5- Full knowledge of the ACCOR reservation system (TARS). 6- Use Telephone System, Facsimile, printers, Emails and Photocopy Machine. 7- Answering inquiries including room types, rates and facilities and surrounding areas. 8- Answer Telephone as per Hotel standards Show less

  • Reservations Agent

    Dec 2019 - Mar 2020

  • Training as Housekeeping Supervisor

    Feb 2020 - Feb 2020
• 

  Dallah Albaraka

  Feb 2021 - Nov 2022

  1- Enter new reservation into Hotel PMS Opera. 2- Check-in/Check-out hotel guests. 3- Processed all payment types such as room charges, cash, checks, debit, or credit, city ledger. 4- Coordinate with Housekeeping department to track readiness of arrival rooms. 5- Making loyalty memberships for Dallah Al Baraka Company for guests and explaining them in detail. 6- Dealing with guest complaints and solve it in professional manner. 7- Provide information to any guest or visitor inquiry about hotel facilities and surrounding areas. 8- Answers Telephone calls as per Hotel standards Show less

  • Front Office Receptionist

    Apr 2021 - Nov 2022

  • Intern

    Feb 2021 - Apr 2021
• 

  Zain KSA

  Jun 2022 - Aug 2022

  Sales
• 

  Crowne Plaza® Hotels & Resorts

  Dec 2022 - now

  1- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services. 2- Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc. 3- Attends all scheduled meetings as required with HOD's or Sales team. 4- Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc. 5- Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.) 6- Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee. 7- Train newly recruited reservation staffs in taking reservations, telephone etiquettes, OPERA reservation system and processing emails. 8- Ensure deposit payment is taken in advance for all pay at hotel reservations eg: Direct reservation, OTA's (Booking.com, Adoda, Expedia etc.) 9- Manage all aspects of reservation department in the absence of reservation manager. Show less

  • Acting Assistant Reservations Manager

    Sept 2024 - now

  • Reservations Supervisor

    Dec 2022 - now