Bess Deering

Experience

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  Fazoli's System Management, LLC

  Dec 1994 - May 2020

  Sr. Manager, Guest Service & Operations

  Managed CSAT for national restaurant chain with over 200 units. Utilized omni-channel customer feedback to seek insights and identify emerging trends. Capitalized on customer feedback to improve operations, increase sales, create outstanding customer experiences and build customer loyalty. Reported to Sr. Vice President of Operations and Development.● Year-over-year sales increases of 12%. ● Improved CSAT 13%● Improved breadstick service by 32%, hospitality by 23% and speed of service by 12%● Improved Fazoli's online reviews from 3/5 stars to 4.2/5 stars within 6-month period ● Reduced response rate to customers from 1-2 weeks to 24-48 hours ● Increased customer retention by 30%● Maintained 100% response rate for all customer feedback. Show less

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  Acutia

  Oct 2021 - now

  Customer Experience Specialist

  Acutia is a wholly owned subsidiary of Alltech, a global leader in the animal health industry. Acutia is a natural extension of Alltech, combining science and sustainability to provide high-quality human health supplements that support everyday nutrition and long-term wellness.● Manage DTC e-commerce platform Shopify● Created customer data base to track customer satisfaction ● Manage Acutia Brand Ambassador program and reporting● Responsible for monthly sales and inventory reporting● Manage product launch timelines ● Involved in bringing brand awareness to the community by exhibiting at local events Show less

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  Alltech

  Apr 2024 - now

  Global Business Engagement Specialist