Allen Khuu

Experience

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  Renaissance Riverside Hotel Saigon

  Jun 2010 - Jun 2011

  •Participate setup and service the meetings and weddings party, catering service, conferences...

  • Riverside cafe Western fine dinning server

    Jan 2011 - Jun 2011

  • Banquet Server

    Sept 2009 - Jun 2011

  • Main Bar - Bartender

    Jun 2010 - Jan 2011
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  Limited liability company THIEN PHU LOGIA Hotel

  Oct 2011 - Apr 2013

  Operations Manager

  Pre-Opening team. •Develop organizational structure, recruitment, personnel management.•Develop implementation plans: Marketing, sales, customer care, hotel services under the company's revenue given.• Propose and implement effective solutions for the development of hotel revenue.• Additional work rules to improve the standard workflow of the department staff.

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  The Venetian® Macao-Resort-Hotel

  Mar 2013 - Mar 2018

  •To train and develop local workers. This includes transfer of business knowledge, technical skill, and other expertise relevant to the job.•Service all customers, with a set criteria, by serving as a personal contact.•Through one-on-one contact, keep customer informed of all upcoming promotions, events and offers at Venetian & sands Cotai central.•Personally invite players to events throughout the year.•Obtain players’ preferences and feedback and use as a marketing tool when development new events and other incentives•Develop new relationships with potential customers and nurturing existing customer relationships.•Attend tournaments conducted throughout the casino.•Use ACSC player tracking system to manage coded player bases and record pertinent contact, play information and assist in keeping database updated•Recognize players’ special occasions i.e. birthdays and anniversaries, etc.•Be able to maintain portfolio of assigned active and inactive customers.•Be able to show results in regards to bringing inactive customers back to the Company and be able to maintain customer play activity.•Make sound complimentary decisions based on customers’ play•Book room for qualifying players’ in accordance with retention programs•Keep all customer information confidential•Thorough understanding of the player’s Club programAttend events and promotions. Show less The Parisian Macao resorts hotel Pre-opening teams •Develop and assist the potential customers to participate all upcoming promotions, events, tournaments and offers at SCL throughout the year.•Obtain customer preferences and feedback and use as a marketing tool when develop new events and other incentives.•To ensure achieve company and department goal.•Establish the good and kind relationship with customers.•Offer reasonable complimentary decision based on customers play.•Ability to communicate and interact with people at all levels of authority. Show less

  • Market Development Executive

    Sept 2017 - Mar 2018

  • Player Development - Excutive host

    Mar 2016 - Sept 2017

  • Player Development Host

    Aug 2015 - Mar 2016

  • Guest Relations Officer

    Mar 2013 - Aug 2015
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  Corona Resort & Casino Phu Quoc, Vietnam

  Mar 2018 - Sept 2019

  Manager of Business Development

  Assist the Marketing Vice President build up the General Marketing plan ( Mass, Premium Mass Gaming and International Marketing, P&E).Assist Marketing Vice President to meet up the Overseas Junket, Local Junket, Tourism Company.Assist the Operation team build up the SOP and training guidelines.

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  Marina Bay Sands

  Oct 2019 - now

  • Director of Business Development

    Dec 2024 - now

  • Assistant Director Of Business Development

    Apr 2020 - Dec 2024

  • Manager of Business Development

    Oct 2019 - Apr 2020