Catherine Pike

Experience

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  MacGregor Smith

  Jan 2002 - Nov 2004

  PA

  Provided a full administrative and secretarial service for a team of landscape architects as well as supporting an Associate Partner as a PAResponsible for arranging all meetings, conferences and seminars, along with all internal meetings and travel arrangements Produced correspondence, reports and presentations as required, including brochures and tender documentation for clients, using a range of publishing tools

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  Weston Area Health NHS Trust

  Jan 2005 - Nov 2012

  Responsible for the maintenance and production of the Performance Assurance Framework for the trust overall, as well as for each division, on a monthly basis. This enables the Operations Team to monitor divisional and trust performanceIn conjunction with the Performance Manager, responsible for the development of business monitoring and analysis, and where appropriate, the preparation of reports which utilise the data monitored. This includes monitoring current performance against targets as well as planning for future activityDevelopment and implementation of robust reporting systems for the monitoring of the Trust Savings PlansIn conjunction with the Performance Manager, responsible for the maintenance and production of monthly board reports on Trust performance, including the Integrated Performance ReportResponsible for the adaptation and/or designing of information systems for the tracking, allocation and monitoring of the Operation Team’s tasksResponsible for the development of a robust system to enable the collection of information for planning, monitoring and strategic purposesResponsible for the preparation of correspondence, reports, minutes, including producing and regularly updating plans and reports as requiredResponsible for the day to day running of the Operations and Performance Office Show less Project lead for successful Back Office Review project which realized cost improvement savings of over £100kDevelopment of systems to monitor activity for various areas, i.e. Outpatients, Clinic Typing TurnaroundsResponsible for the maintenance and monitoring of the programme tracker, monitoring over 100 projects for 2010/11, which includes monitoring of any financial varianceDeveloped a management policy for the Outpatient Department as part of the OPD Utilisation ProjectInstrumental in identifying, through data analysis, outpatient utilisation and capacity issues that assisted in the consultant job planning processProviding support and training for senior managers and project leads on the use of project documentation and project plansProviding accurate reporting on current projects and financial forecasts to project taskforce groupsContributed to the development and production of a new reporting system for integrated performanceIdentified as a super user for the X-Point Early Adopter programme, established by HIEC and the NHS Institute for Innovation and Improvement, which enables Trusts to share projects and information across the South West.Facilitation of service improvement events across the trust, including rapid improvement events, process mapping, deep dives and after action reviews Show less Development and implementation of robust reporting systems to inform the Trust Board of activity and performance relating to Integrated GovernanceUndertook a full review of the investigation process which resulted in streamlining and implementation of a more vigorous system of monitoring and review of investigations into incidentsUndertook a full review of the patient safety alerts process which resulted in the development of a more streamlined process which allowed for a reduction of the number of alerts outstandingProvided support and coaching to clinicians and managers in the development of their investigation reports and subsequent action plansProvided support and coaching to clinicians and managers in the development of action plans regarding patient safety alert notices Show less Established the Foundation Trust project office and membership management systemsResponsible for the production and reports of project plans Providing accurate reporting to the FT Programme Board on progress of the project and any blockagesContributed to staff and stakeholder engagement, including arranging presentations with staff and the general publicResponsible for the day to day running of the FT Project Office and the Membership Management SystemResponsible for providing full secretarial support to the FT Project Team. Show less Responsible for the day to day running of a busy Divisional OfficeDeveloped and implemented a robust mechanism for the approval and monitoring of consultant annual leave and study leavePut into operation a vigorous process for the authorisation and actioning of consultant study leave paymentsProvided 1st class administration/secretarial support to the Divisional Management TeamDevised a bring forward system and filing system for the divisional officesContributed to the successful project of opening a short stay ward for step down patients Responsible for the management of diaries of various senior managers within the divisionOrganisation of both internal and external meetings, production of notes and formal minutes as required, as well as facilitating the effectiveness of meetings by the production and distribution of agendas, reports and minutesPlanning and organising workshops, induction programmes, seminars and conferences for both managerial and clinical staff Show less

  • Business Manager

    Mar 2012 - Nov 2012

  • Projects Lead, QIPP Programme

    Apr 2011 - Mar 2012

  • Projects Officer, Integrated Governance

    Jan 2010 - Apr 2011

  • PA/Membership Manager, FT Programme

    Aug 2009 - Jan 2010

  • PA, Emergency Care Division

    Jan 2005 - Aug 2009
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  Ambulatory Emgerency Care Delivery Network

  Nov 2012 - Mar 2020

  Programme Manager

  The main purpose of this job is to assist the Programme Director and National team with the design and delivery of an Ambulatory Emergency Care (AEC) Programme across NHS England and beyond. This means providing support to deliver two objectives which are; developing and implementing an improvement plan to support over 100 NHS health communities to implement ambulatory emergency care. Whilst also providing full administrative and events management support to the programme team. Working with colleagues across all participating sites and liaising with representatives from the Department of Health, NHS England, NHS Improvement and Royal Colleges on behalf of the Programme Director and National Team. The function of this role is to support project teams to make ambulatory emergency care mainstream across the NHS. Thereby, converting admitted pathways to same day care. In essence this means supporting the programme Director to ensure all Network partners are fully supported to effectively implement and improve AEC services within their own organisational setting. In achieving this aim, there is a need to work at a local level with key stakeholders in the health and wider community, and liaise with key stakeholders at a National level and beyond. Show less

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  NHS Elect

  Jan 2018 - Mar 2020

  Data Protection Officer

  I am NHS Elect’s designated Data Protection Officer, this role runs alongside my Programme Manager role and as the DPO I am responsible for providing advice on the organisation’s data protection obligations in line with the new General Data Protection Regulations (GDPR), as well as acting at the point of contact for data subjects and the Information Commissioners Office (ICO), who are the supervisory authority, to aid NHS Elect to demonstrate compliance with GDPR.

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  NHS England

  Apr 2020 - now

  Business Manager with the National EPRR team to support the COVID response and other incidents that may impact the NHS.

  • Programme Delivery Manager

    Oct 2022 - now

  • Business Manager

    Apr 2020 - Oct 2022