Wes Harvell

Experience

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  Ambiance Sound and Vision Solutions

  Oct 2006 - Jul 2012

  Senior Design Technician

  I designed various types of data and low voltage systems in residential and commercial applications. Installed and maintained custom audio/video, alarm, CCTV, satellite, data, and telephony networks. Provided IT support and computer services, such as POS, hardware/software upgrades, printers, malicious software removal, PDA/smart phone setup, and data backup/recovery. I designed and managed multiple projects simultaneously while providing assignments, support, and training for other install technicians. I worked directly with clients and vendors to provide the best possible service and quality assurance Show less

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  Ricoh USA, Inc.

  Jul 2012 - now

  Team lead for the Ricoh Managed Document Services program at Clemson University and provide supplies, repair, and technical support for over 3,000+ print devices (Ricoh, HP, Epson, Brother, Lexmark, Canon) on campus and across the State of South Carolina. Utilizing solutions, such as Equitrac, PCS Director and FMAudit, provides top level support and consultation to the client with the goal to provide the highest quality assurance based on best practices, trends and emerging solutions.Responsible for compiling and presenting the monthly financials to both Ricoh and the client. Provides custom financial reports and analytics for use in MORs and QSUs. Administrator for the Equitrac and PCS Director servers that track and maintain user directories and device usage. Onsite lead integrator of solutions. Selected for Ricoh's Emerging Leader and Emerging Leader Alumni programs. Show less

  • Senior Services Operations Manager

    Jul 2024 - now

  • Enterprise Services Manager at Ricoh USA, Inc.

    Sept 2021 - now

  • Site Operations Manager

    Jun 2019 - Nov 2021

  • Service Delivery Manager

    Jul 2017 - Jun 2019

  • Mail Services Manager

    Oct 2016 - Jul 2017

  • Service Delivery Specialist

    Jun 2015 - Oct 2016

  • Print Support Specialist 2

    Jul 2012 - Jun 2015