Elana Glick, MPH, CPH, MCHES, NBC-HWC

Experience

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  Slippery Rock University

  Aug 2006 - May 2009

  -Facilitated a class to introduce 30 freshmen to college life-Developed and delivered lesson plans on a weekly basis for 15 weeks-Provided exercises in class to facilitate decision making and life skills -Responsible for the safety of approximately 100 students (co-ed) in a University residential hall over the course of two years-Planned and executed educational, social, and community-development programs for approximately 400 students-Participated in staff development training designed to improve residents' lives within the resident halls

  • FYRST Seminar Peer Leader

    Aug 2007 - May 2009

  • Resident Assistant

    Aug 2006 - May 2008
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  Family Foundations/Early Head Start

  May 2009 - Aug 2009

  Intern

  Developed a prenatal educational program, including educational materials, to be used by the pregnant women who are a part of Family Foundations/Early Head StartAssisted home visitors in educating pregnant women and new mothers about self-care as well as infant-careAccompanied families and staff on agency-wide field trips

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  University of Pittsburgh

  May 2009 - May 2011

  Transcriptionist/Coder, Qualitative Data Analysis Program

  -Accurately transcribed audio files of lectures or interviews for researchers located nationwide-Efficiently analyzed text from transcribed files using the coding software ATLAS.ti

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  Womansplace

  Jun 2010 - Jul 2010

  Intern

  -Created and implemented a five-session health and social services program for the residents of Womansplace-Provided support to victims of intimate partner violence through phone counseling, crisis intervention, and safety planning -Certified in domestic violence prevention, education, and training through the Pennsylvania Coalition Against Domestic Violence

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  Planned Parenthood of Western PA

  Jan 2011 - Dec 2014

  Paraprofessional Counselor
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  UPMC Health Plan

  Sept 2014 - now

  -Provides clinical leadership and direct supervision to the lifestyle health coaching management and staff in the development and operations of clinical programs. -Focuses on analysis of trends and the design and implementation of interventions to alter negative trends. -Develops methodology to engage members in managing their lifestyle health through telephonic, digital, and virtual modalities-Assists in the development of strategies and tools to coordinate programs and outreach to members in collaboration with their providers-Oversees the daily operations of clinical programs to ensure that they are efficient and structured to meet the program goals, address health care disparities and improve care. -Responsible to ensure that operations and reporting are in place to meet regulatory or accrediting compliance requirements for clinical programs. Show less - Supported supervisors in training, assisting staff with problem-solving, and managed case referrals and work flows - Monitored, coached, and reported staff activity and productivity and assisted teams in analysis and monitoring of key utilization targets and trends - Assisted staff in making referrals to community or governmental agencies to coordinate levels of service across all Health Plan functional areas - Assisted in the development and implementation of new or revised programs. Monitored progress, developed recommendations for improvement, and monitored action plans to ensure the integrity of the programs were maintained and deadlines were met. - Facilitated detailed case reviews with appropriate Health Plan team members including physicians to identify barriers to care and initiate appropriate team coordination. - Conducted regularly scheduled team meetings to communicate key information, engaged staff in daily operations, and provided ongoing staff education related to all relevant areas of Medical Management while nurturing a team approach. - Served as a resource to staff and other Health Plan departments to identify opportunities for improvements, quality of care concerns, barriers and root causes, and participated in the member complaint and grievance process. - Assisted in the development of and revision of care management programs, policies and procedures. - Performed duties and responsibilities in accordance with the philosophy and standards of the UPMC Health Plan, including conveying courtesy, respect, enthusiasm, integrity, innovation and a positive attitude through contacts with staff, health plan members, peers, and external contacts. Show less - Managed daily operations in the health management department and call center with a primary focus on lifestyle management and triage- Served as a leader by directing and ensuring the team successfully utilized telephonic coaching modules with individual members and groups -Continuously coached and performed quality clinical audits of health coaches to ensure the individual/team performance goals were achieved. - Managed meeting telephonic service level agreement standards for average speed to answer and call abandonment rates for the health management department. - Ensured that clinical quality was maintained by use of structured interventions.- Maintained a positive work environment that supported a quality driven team and identified any issues that may have inhibited an individual's or the team's performance. This position partnered with staff and other leaders to develop and implement health improvement programs. - Acted as a liaison to Health Plan and Wellness members and worked collaboratively with leadership of the various health plan departments to educate and facilitate health management strategies that integrated with members through the employer, individual market exchange or government programs. Show less -Worked with other members of the Health Plan Health Management Team to review member health information and triage members to the appropriate health intervention.-Reviewed health risk assessment and health screening results with members over the phone.-Defined health behaviors or concerns that would potentially improve health if targeted for change.-Assessed members' readiness to address the targeted risk factor(s).-Competently employed motivational interviewing strategies for encouraging individuals to explore motivation for change and enhance readiness.-Engaged members who have specified risk factors in the collaborative development of a personalized behavior change plan to address the risk factor(s) in conjunction with their primary care physicians, if appropriate.-Engaged with members in regular contacts over time to assist them in implementing the change plan, tracking progress, and maintaining changes over time.-Developed and maintained awareness of and competence in the use of behavior modification skills.-Developed and maintained knowledge of interventions for obesity, smoking, diabetes, improving compliance to medication and/or medical regimens, and others as indicated.-Developed and maintained knowledge of UPMC and community health resources.-Accurately documented member contacts in a timely fashion.-Tracked member progress toward defined goals.-Provided timely feedback to primary care physicians about members' progress toward health behavior goals.-Worked collaboratively with other members of the Health Management Team. 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  • Director, Clinical Programs

    Aug 2022 - now

  • Manager - Telephonic Lifestyle Coaching (Medical Management)

    Mar 2019 - Aug 2022

  • Lifestyle Health Coach Supervisor

    Aug 2017 - Mar 2019

  • Lead Health Coach Specialist

    Jun 2011 - Aug 2017

  • Clinical Quality Assurance Specialist

    Sept 2014 - Jun 2015