Eisa Hassan

Experience

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  SHUHUL AUTOMOBILES PRIVATE LIMITED.

  Jan 2021 - Dec 2021

  Pre-Delivery Inspector
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  Solid Systems Global

  Dec 2021 - Sept 2022

  Senior Technical Support Engineer

  - Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.- Set up new users' accounts and profiles and deal with password issues.- Troubleshoot system and network problems, diagnosing and solving hardware or software faults, and replacing parts as required.- Respond within agreed time limits to call-outs- Rapidly establish a good working relationship with customers and other professionals, such as software developers, the Sales team, the Accounts team, and the Escalation team.- Investigated and resolved customer issues about software functionality.- Provided Tier 2 support for escalated customer issues.- Monitored the internal ticketing system and addressed customer inquiries promptly.- Diagnosed and troubleshot complex technical issues, Coordinated with cross-functional teams to resolve customer issues.- Wrote and maintained support. Show less

• 

  Teleperformance

  Aug 2023 - Dec 2023

  Customer Service Associate
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  SSGServ

  Mar 2024 - now

  Senior Technical Support Engineer

  - Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.- Set up new users' accounts and profiles and deal with password issues.- Troubleshoot system and network problems, diagnosing and solving hardware or software faults, and replacing parts as required.- Respond within agreed time limits to call-outs- Rapidly establish a good working relationship with customers and other professionals, such as software developers, the Sales team, the Accounts team, and the Escalation team.- Investigated and resolved customer issues about software functionality.- Provided Tier 2 support for escalated customer issues.- Monitored the internal ticketing system and addressed customer inquiries promptly.- Diagnosed and troubleshot complex technical issues, Coordinated with cross-functional teams to resolve customer issues.- Wrote and maintained support. Show less