Francis Chacko

Experience

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  KGiSL

  May 2000 - Jun 2001

  Medical Transcriptionist/Medical Secretary - [Admin & Health Information Management & Secretarial].

  KG INFORMATION SYSTEMS PVT LTD (KGISL) - TAMILNADU, INDIA.May 15, 2000 – June 30, 2001.Medical Transcriptionist / Medical Secretary - [Administration & Health Information Management & Secretarial] – Medical Records Department.JOB RESPONSIBILITIES HANDLED:Health Information Management, Medical Transcription, Healthcare Documentation, Microsoft Excel/Word, etc., with professional ethics.

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  KGISTL (MNC)/Heartland KG Information Services PVT LTD (MNC) - Tamilnadu, India.

  Jul 2001 - Mar 2005

  Medical Transcriptionist/Medical Secretary - [Admin & Health Information Management & Secretarial].

  KG INFORMATION SERVICES AND TECHNOLOGIES PVT LTD (KGISTL) – TAMILNADU, INDIA.[JOINT VENTURE & TIE-UP WITH HEARTLAND KG INFORMATION SERVICES PVT LTD (MNC)- TOLEDO, OHIO, UNITED STATES OF AMERICA (USA)].July 1, 2001 – March 31, 2005.Medical Transcriptionist / Medical Secretary - [Administration & Health Information Management & Secretarial] – Medical Records Department.JOB RESPONSIBILITIES HANDLED:Health Information Management, Medical Transcription, Healthcare Documentation, Microsoft Excel/Word, etc., with professional ethics. Show less

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  SPi Technologies India PVT LTD (MNC) - Tamilnadu, India.

  Apr 2005 - Nov 2009

  Senior Executive Medical Editor - [Administration & Health Information Management].

  SPI TECHNOLOGIES INDIA PVT LTD (MNC) - TAMILNADU, INDIA.April 1, 2005 – November 17, 2009.Senior Executive Medical Editor - [Administration & Health Information Management] – Medical Records Department.JOB RESPONSIBILITIES HANDLED:Health Information Management, Medical Transcription, Healthcare Documentation, Microsoft Excel/Word, etc., with professional ethics.

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  M*Modal

  Nov 2009 - Sept 2010

  Team Leader - [Administration & Health Information Management].

  MMODAL GLOBAL SERVICES PVT LTD (MNC) – TAMILNADU, INDIA.November 23, 2009 – September 22, 2010.Team Leader - [Administration & Health Information Management] – Medical Records Department.JOB RESPONSIBILITIES HANDLED:Administration, Health Information Management, Medical Transcription, Healthcare Documentation, Secretarial, Front-Office Customer Service Administration, Telephone Operator, Leadership, Quality Assurance, Problem-Solving, Decision-Making, Communication, Management, Teamwork, Time Management, Vendor Management, Business and Project Analysis and Establishment, Volunteering, Microsoft Excel/Word, etc., with professional ethics. Show less

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  Medusind

  Nov 2010 - Jun 2012

  Senior Quality Analyst - [Administration & Health Information Management].

  MEDUSIND SOLUTIONS INDIA PVT LTD (MNC) – TAMILNADU, INDIA.November 10, 2010 – June 30, 2012.Senior Quality Analyst - [Administration & Health Information Management] – [Also Home-Based Contract for 4 Months] – Medical Records Department.JOB RESPONSIBILITIES HANDLED:Health Information Management, Medical Transcription, Healthcare Documentation, Microsoft Excel/Word, etc., with professional ethics.

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  StenTel Global Services PVT LTD (MNC) – Tamilnadu, India.

  Jul 2012 - Jun 2015

  Health Information Management & Medical Records Officer – [Admin & Health Information Management].

  STENTEL GLOBAL SERVICES PVT LTD (MNC) – TAMILNADU, INDIA.July 9, 2012 - June 26, 2015.Health Information Management & Medical Records Officer – [Administration & Health Information Management] – Medical Records Department.JOB RESPONSIBILITIES HANDLED:MEDICAL RECORDS DEPARTMENT:1. Health Information Management and Documentation of Medical Reports via Software maintaining Patient Confidentiality and Health Authority Standards, Guidelines, & Compliance.2. Release of Information (ROI) of Patient Medical Records.3. Supervision on Auditing & Evaluation of Patient Medical Reports for Quality, Completion, Deficiencies, Pendings, Corrections, Correct ICD & CPT Medical Codes, etc,.4. Medical Records Department Pending List Management.5. Merging of Duplicate Medical Records.6. Orientation of Newly Joined Physicians on the Hospital Software.7. Maintaining Confidentiality / Security / Integrity of Patient Medical Records and Filing / Safe-Guarding it as per Health Authority Standards & Guidelines.8. Preparation of Medical & Downtime Forms and Hospital Policies.9. Preparation and Maintenance of Daily, Weekly, Monthly, and Yearly Hospital and Department 10. Workflow Census & Statistics.10. Participation in Department Quality Improvement and Patient Safety Programs.11. Updation of Birth, Death, Stillbirth, Dead on Arrival, Infectious Diseases Notifications, etc., in Health Authority Websites.12. Maintenance of Medicolegal Case (MLC) Files.13. Burning & Copying of the Radiology Images & Scans as well as Procedure Videos via CD / DVD based on Patient's Request.14. General Supervision on Department’s Smooth Workflow Functioning and Coordination. Show less

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  Saudi German Health UAE

  Jul 2015 - Oct 2020

  SAUDI GERMAN HOSPITAL (MULTINATIONAL HOSPITAL) – DUBAI, UNITED ARAB EMIRATES (UAE).September 1, 2017 - October 15, 2020.Radiology Administration Officer - [Administration & Radiology Workflow Management & Health Information Management & Secretarial & Customer Services] - Radiology Department.JOB RESPONSIBILITIES HANDLED:RADIOLOGY DEPARTMENT:1. Health Information Management and Documentation of Medical Reports via Software maintaining Patient Confidentiality and Health Authority Standards, Guidelines, as well as Compliance.2. Radiology Workflow Management.3. Clerical, Administrative, and Secretarial Support & Coordination.4. Customer Service Administration & Coordination.5. Insurance Department Coordination.6. Medical Records Department Coordination.7. Admissions & Discharge Office Coordination.8. Radiology Department Reporting Pending List Management.9. Department Daily, Weekly, Monthly, & Yearly Census & Statistical Management.10. Preparation and Maintenance of Hospital & Department Workflow Statistics.11. Local and International Patient Relationship and Coordination.12. Direct Patient Relationship and Coordination.13. Preparation & Updation of Department’s Monthly Duty Rota.14. Department Meeting Organizing and Preparing Minutes of Meeting.15. JCI Accreditation and Re-Accreditation Processes and Coordination.16. Burning & Copying the Radiology Images & Scans via CD / DVD as per Patient's Requests.17. Checking on Availability / Deliverance of Department’s Ordered Stocks as well as Follow-Up on Service Requests, etc.18. General Supervision on Department’s Smooth Workflow Functioning and Coordination. Show less SAUDI GERMAN HOSPITAL (MULTINATIONAL HOSPITAL) – DUBAI, UNITED ARAB EMIRATES (UAE).July 4, 2015 - August 31, 2017.Medical Transcriptionist / Secretary - [Administration & Health Information Management & Secretarial & Customer Services] - Radiology Department.JOB RESPONSIBILITIES HANDLED:RADIOLOGY DEPARTMENT:1. Health Information Management and Documentation of Medical Reports via Software maintaining Patient Confidentiality and Health Authority Standards, Guidelines, as well as Compliance.2. Clerical, Administrative, and Secretarial Support & Coordination.3. Customer Service Administration & Coordination.4. Medical Records Department Coordination.5. Radiology Department Reporting Pending List Management.6. Department Daily, Weekly, Monthly, & Yearly Census & Statistical Management.7. Preparation and Maintenance of Hospital & Department Workflow Statistics.8. Local and International Patient Relationship and Coordination.9. Direct Patient Relationship and Coordination.10. Burning & Copying the Radiology Images & Scans via CD / DVD as per Patient's Requests. Show less

  • Radiology Administration Officer - [Administration & HIM & Customer Services & Radiology Admin]

    Sept 2017 - Oct 2020

  • Medical Transcriptionist / Secretary - [Administration & HIM & Customer Services & Radiology Admin]

    Jul 2015 - Aug 2017
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  Fakeeh University Hospital

  Nov 2020 - now

  FAKEEH UNIVERSITY HOSPITAL (MULTINATIONAL HOSPITAL) – DUBAI, UNITED ARAB EMIRATES (UAE).June 1, 2021 - To Date.Customer Services & Clinical Operations Officer - [Administration & Customer Services & Clinical Operations] - Patient Experience & Customer Service Department.JOB RESPONSIBILITIES HANDLED:PATIENT EXPERIENCE & CUSTOMER SERVICE DEPARTMENT:1. Welcome and Greet Customers/Patients and Assist in Registration Processes.2. Provide Necessary Information to Patients regarding Facility’s Services and Doctors’ Availability.3. Obtain Patient Information, Medical Histories, insurance Information, etc., and Ensure it is Properly Processed and Recorded in the System.4. Checking in Online Insurance Portals or Contact Insurance Companies to Verify the Patient’s Insurance Coverage and Benefits Plan.5. Assist Patients in Understanding their Insurance Coverage, Deductibles, Copayments, Restrictions, etc,.6. Execute and Ensure Follow-Up on Medical Equipment and Medical Supply Orders and Delivery.7. Follow-up with Doctors and Nurses to Obtain Necessary Information to Complete Patients’ Medical Records.8. Process Payments for Services Rendered via Billing Procedures.9. Respond to Queries from Customers/Patients, Family Members, and Insurance Companies over the Telephone and through E-Mails.10. Handle Patient Complaints and Follow-up with Feedback. 11. Monitor Call Status for Responses from Various Departments.12. Follow-up with Callers within a Specified Period of Time to Ensure Customer Satisfaction.13. Preparation of Daily, Weekly, Monthly & Yearly Department’s Census & Statistics.14. Coordinate/Liaise with Different Departments.15. Provide Best Customer Service to Patients and Solve Patient Complaints. Show less FAKEEH UNIVERSITY HOSPITAL (MULTINATIONAL HOSPITAL) – DUBAI, UNITED ARAB EMIRATES (UAE).November 9, 2020 - May 31, 2021.Medical Records Officer – [Administration & Health Information Management] – Medical Records Department.JOB RESPONSIBILITIES HANDLED:MEDICAL RECORDS DEPARTMENT:1. Health Information Management and Documentation of Medical Reports via Software maintaining Patient Confidentiality and Health Authority Standards, Guidelines, & Compliance.2. Release of Information (ROI) of Patient Medical Records.3. Supervision on Auditing & Evaluation of Patient Medical Reports for Quality, Completion, Deficiencies, Pendings, Corrections, Correct ICD & CPT Medical Codes, etc,.4. Medical Records Department Pending List Management.5. Merging of Duplicate Medical Records.6. Orientation of Newly Joined Physicians on the Hospital Software.7. Maintaining Confidentiality / Security / Integrity of Patient Medical Records and Filing / Safe-Guarding it as per Health Authority Standards & Guidelines.8. Preparation of Medical & Downtime Forms and Hospital Policies.9. Preparation and Maintenance of Daily, Weekly, Monthly, and Yearly Hospital and Department 10. Workflow Census & Statistics.10. Participation in Department Quality Improvement and Patient Safety Programs.11. Updation of Birth, Death, Stillbirth, Dead on Arrival, Infectious Diseases Notifications, etc., in Health Authority Websites.12. Maintenance of Medicolegal Case (MLC) Files.13. Burning & Copying of the Radiology Images & Scans as well as Procedure Videos via CD / DVD based on Patient's Request.14. General Supervision on Department’s Smooth Workflow Functioning and Coordination. Show less

  • Customer Services & Clinical Operations Officer - [Admin & Customer Services & Clinical Operations]

    Jun 2021 - now

  • Medical Records Officer - [Administration & Health Information Management]

    Nov 2020 - May 2021