Steven Gillespie

Experience

• 

  United States Marine Corps

  Apr 2003 - Nov 2022

  I perform all current and future operation requirements for the company including the design and development of planning strategies with the operations team to support the goals and objectives through business-level plans. As plans are being developed, I conduct cost analysis and cost estimates supporting all events the company needs to execute and create a yearly operational budget to allocate resources appropriately.Highlights: • Prepared and processed all operational and logistical requests for three large-scale exercises supporting multilateral training for new organizational concepts, coordinated 20 key advisor positions to assist international partners in the Middle East, and sent advisors to the inaugural Caraibes 22 overseas exercise with French forces• Budgeted and forecasted more than $1.2 million in operating expenses for the company supporting more than 15 company level events which increased training and readiness percentages consistently above 90% Show less I provided advanced level education and training to junior to mid-level leaders to improve technical skills in their career specialty through instruction, demonstration, and performance evaluation in 26 different lessons. In addition to these responsibilities, I created schedules, budgets accounting for $3.5 million, and resource requirements to support 380 academic hours in a 30-day training schedule five times a year.Highlights:• Hand selected to lead a mobile training team of highly talented instructors in Japan planning all logistical requirements, scheduling all reservations for event locations, training the staff, and developing a unique schedule to fit the circumstances, which impacted two divisions and yielded a 95% successful passing rate• Prepared and provided in-depth confirmation briefs to senior leaders mitigating risk through identifying and assessing hazards, making risk decisions, implementing controls, and supervising 25 high risk training events leading to zero safety incidents Show less

  • Senior Manager of Operations

    Jun 2019 - Nov 2022

  • Manager of Training and Development

    Mar 2017 - May 2019

  • Operations Coordinator

    Dec 2013 - Mar 2017

  • Operations Manager

    Nov 2010 - Nov 2013

  • Training and Development Specialist

    Jul 2007 - Oct 2010

  • Operations Team Manager

    Apr 2003 - Jun 2007
• 

  Amazon

  Aug 2022 - now

  As an Operations Manager for Amazon Sub Same Day (SSD) delivery, I oversee the fast and efficient delivery of hundreds of thousands of items to Amazon Prime members, ensuring sub-same day delivery speeds. Key accomplishments include:- Led a process improvement project in the sortation department, boosting throughput by 123%, capacity by 122.46%, and customer volume by 145%. Resulted in a $1.3M impact and facilitated 1,200 daily delivery routes, providing 1.1M units monthly. - Assisted an underperforming site in the SW Region with labor planning, resulting in a 12% performance increase in 4 weeks, including a 24% improvement in inbound, 8% in outbound, and 9% in dispatch operations. - Expanded inbound capacity by 67%, from 298,000 to 498,000 units weekly, by adding five dock doors, improving inventory management, reducing cancellations, and enhancing parking lot safety. - Standardized injection package processing, increasing flow capacity from 1,200 to 2,400 packages per hour, improving on-time delivery metrics. - Served as Interim Site Leader for five months, managing internal and external operations, leading the site to improve its SSD Fulfillment Center Score from 28th to 18th. Show less

  • Site Leader

    Dec 2024 - now

  • Operations Manager

    Aug 2022 - Dec 2024