Alexander Awuku

Experience

• 

  Darkuman Municipal Assembly

  Aug 2013 - Oct 2013

  Health Safety Environment Officer

  In my role as a Health Safety Environment Officer at Darkuman Municipal Assembly, I was responsible for educating businesses and households on the importance of maintaining a clean and safe environment. I implemented safety protocols to ensure a healthy living environment and conducted regular inspections to monitor compliance with health and safety regulations.

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  Electricity Company of Ghana Limited

  Jul 2014 - Oct 2014

  Electrical Engineer

  I worked as an Electrical Engineer at Electricity Company of Ghana Limited in Accra east. My role involved designing electrical systems, overseeing installations, auditing finished systems, and compiling data for future projects.

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  Koforidua Senior High Technical School

  Aug 2016 - Sept 2017

  Teacher

  • Conducted practical sessions on Applied Electricity and Electronics at the Senior High School level.• Developed lesson plans and educational materials to engage students in hands-on learning.• Implemented innovative teaching strategies to enhance student understanding and retention.

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  Prudential Life Insurance of Korea

  Oct 2017 - Jan 2018

  Licensed Insurance Agent

  In my role as a Licensed Insurance Agent at Prudential Life Insurance of Korea, I provided personalized service to clients, ensuring their insurance needs were met. I established productive relationships, determined clients' goals, and delivered policies efficiently, contributing to the company's success in Accra Central SIC Mall.

• 

  Super Kings School

  Jan 2018 - Aug 2018

  Teacher

  • Educated students on Mathematics and Science following Ministry of Education guidelines• Administered homework and exams to assess and enhance student understanding• Organized academic events and maintained a neat classroom environment

• 

  Wesley Grammar Senior High School

  Sept 2018 - Aug 2020

  Teacher

  • Educated students at Wesley Grammar Senior High School in Accra, Ghana through the Educate Ghana program.• Developed engaging lesson plans to enhance student learning and comprehension.• Collaborated with fellow teachers to create a supportive and inclusive learning environment.

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  National Youth Authority

  Jul 2019 - Sept 2019

  Social Media Specialist

  • Trained in Social Media Digital Marketing and Mobile App Development at the Youth Leadership and Skills Training Institute in Afienya.• Developed social media strategies to increase engagement and brand awareness for the National Youth Authority.• Implemented targeted advertising campaigns to reach a wider audience and drive traffic to the company's website.• Analyzed social media metrics to track the success of campaigns and make data-driven decisions.

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  Laxton Group

  Jul 2020 - Jun 2021

  Technical Support Engineer

  • Provided IT support for electoral commission operations, including maintenance and troubleshooting of Biometric Voter's Registration Kit.• Researched, diagnosed, and resolved customer issues in a timely manner.• Looked for causality and diagnosed issues to effectively resolve them.

• 

  Pine Tree Restaurant

  Jan 2021 - Aug 2021

  Social Media Marketing Specialist

  • Developed and executed social media marketing strategies to increase brand awareness and drive engagement for Pine Tree Restaurant.• Managed social media accounts, including scheduling posts, monitoring comments, and analyzing performance metrics.• Collaborated with cross-functional teams to align social media efforts with overall marketing and business objectives.• Conducted market research and stayed up-to-date on industry trends to inform social media strategy and tactics.

• 

  Mon-tran Limited

  Oct 2022 - Oct 2022

  Teller

  • Conducted efficient and accurate client transactions as a Cash In Transit Teller at Mon-tran Limited in Ghana.• Assisted clients with safe deposit box access and issued various financial options to enhance customer experience.• Supported branches with quality customer service delivery, ensuring unrivaled Customer Advocacy in the market through superior service quality.

• 

  Ecobank Ghana PLC

  Oct 2022 - now

  • Conduct daily reconciliation of EGH ATM transactions, generic accounts, and ATM accounts using Robotic Process Automation (RPA) to enhance accuracy and efficiency.• Support branches with quality customer service delivery, ensuring superior service quality and unrivaled Customer Advocacy.• Identify discrepancies through proofing and cycle reconciliation of ATMs, ensuring proper settlement and early regularization of accounts.• Reverse wrongful debit ATM withdrawals, E-token transactions, and delayed deposit reversals to maintain financial integrity. Show less As a Reconciliation and Settlement Officer, I manage the reconciliation and resolution of card transactions, ensuring daily and monthly reconciliation of key general ledger and card suspense accounts. I oversee the reconciliation of ATM, issuing, and acquiring suspense accounts, ensuring compliance with business rules and handling exceptions within agreed SLAs. I escalate items breaching SLAs according to the escalation matrix and provide comprehensive daily and monthly reports on card reconciliations.I demonstrate cost consciousness by identifying and escalating potential risks, preventing wastage, and suggesting process improvements to reduce costs. I adhere to organizational values and service standards, ensuring first-time resolution of customer queries and complaints, and taking ownership of follow-ups to meet agreed timelines and SLAs.I manage card issuance operations for various card classes at Ecobank, including the Indigo card management system, and oversee ATM administration, cash loading, and off-site field activities to ensure a seamless customer experience. Additionally, I assist Merchant Acquiring Officers in deploying Ecobank POS to merchants, resolving transaction issues, and ensuring smooth operations. Show less

  • Offsite ATM Reconciliation & Settlement Officer

    Nov 2022 - now

  • EGH-Cards & Electronic Banking Operations

    Oct 2022 - now